Assistant Branch Manager II

About the role

Reports to: Branch Manager
Functions Supervised: Branch Activities and Staff
Primary Functions: Supervise the activities of the branch with an emphasis placed on creating positive member and employee experiences.

Responsibilities

• Engage with existing and prospective members to create a positive member experience that aligns with the organization's values and culture.
• Coach, lead, and motivate branch employees through consistent observational feedback, conduct required documented monthly one-on-one meetings, and facilitate training and skill practice sessions.
• Mentor branch staff through employee development and engagement strategies that advance employees for promotional opportunities.
• Deepen and retain member relationships through in-person conversations, relationship calling, and referrals to other business lines.
• Ensure meaningful relationships are built through in-branch promotions and community events to increase brand awareness and generate new business.
• Supervise daily operational duties including compliance, security, branch balancing, control of branch cash and negotiable items, outage recovery, and as assigned general ledger accounts.
• Recognize and address operational and compliance deficiencies, recommending and implementing corrective actions.
• Manage employee and branch schedules to ensure optimal staffing levels and uphold member service expectations.
• Review employee time sheets for accuracy and completion, correcting errors in a timely manner to meet payroll deadlines.
• Obtain state-mandated insurance licenses to quote and bind Personal Lines insurance products and assist in developing an effective strategy to meet established quote and issue goals.
• Support the Member Service Center by monitoring call activities and appropriately allocating assistance as needed.
• Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships.
• Perform other duties as assigned.

Qualifications

• Education: High School Grade or equivalent.
• Creditable Experience in Lieu of Education: Three years supervisory experience in Retail or Branch Banking environment or comparable management experience.
• Experience/Skills: Leadership experience; proven ability to coach and develop sales and service excellence; successful record of managing and meeting operational objectives and sales goals; strong verbal and interpersonal communications and personnel management skills; passion for helping people with a dynamic personality and strong desire to learn; thrive in a team environment and promote a culture of mutual support while displaying emotional intelligence; must be able to lift 25 pounds.

Salary and Benefits

• Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below.
• Short-term and long-term incentives
  Comprehensive medical, dental, and vision insurance plans with HSA and FSA options
  401(k) plan with a 5% match
  Employee Assistance Program (EAP)
  Life and disability coverage
  Tuition reimbursement
  Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, and Paid Holidays