Assistant Branch Manager I - Orlando, Florida (Metro West)

About the role

Branch Manager Reports to: Branch Manager
FLSA Status: Non-Exempt | Supervisory Role: Yes
Why Join Us? At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. In this role, you'll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success. We believe that investing in our employees means investing in the future of our company.

Responsibilities

• Operational Leadership: Stepping into the Branch Manager’s shoes during their absence, managing staff, and maintaining smooth day-to-day operations.
• Team Supervision: Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Customer Engagement: Personally connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards.
• Compliance & Accuracy: Reviewing and approving transactions such as large check cashing, bank checks, and ledger entries, while maintaining strict adherence to policies.
• Performance & Standards: Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.
• Professional Development: Continually enhancing your banking acumen and sales techniques through training, workshops, and ongoing education.

Qualifications

• High School Diploma or equivalent
• Proven supervisory and leadership experience
• Strong customer service background
• Cash handling expertise
• Excellent verbal communication skills
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Well-organized and adept at managing multiple priorities
• Team-oriented with the ability to thrive in collaborative environments
• Ability to lift 10–20 lbs., stand for extended periods

Preferred Qualifications

• Bachelor’s degree
• Previous banking or financial services experience
• Familiarity with residential mortgages, IRA services, and personal banking products

Schedule

Full-time
Position With Hours Aligned To Branch Operations
Mon–Thur: 8:30 AM – 5:00 PM
Fri: 8:30 AM – 6:00 PM
Sat: 8:30 AM – 12:00 PM (rotating schedule)
Sun: Closed
Employees may need to remain 15–30 minutes after closing.
Occasional evening and weekend work may be required.

Benefits

As a valued team member, you will be eligible for a generous compensation and benefits package that includes:

• Medical, dental and vision insurance
• A health savings account with an annual employer contribution
• A 401(k)-retirement plan with generous employer match
• Paid time off plus 11 paid federal holidays
• Training and professional development programs
• Tuition reimbursement
• Reduced fees and rates on certain loan products
• and much more!