Assistant Branch Manager I

About the role

The Branch Assistant Manager I role at Eastern Bank is responsible for assisting with the daily management of a banking office, achieving personal sales goals, and guiding the sales activities of the platform staff towards branch goals. This role also involves engaging in sales and service coaching sessions, managing customer service levels, and acting as the manager on duty when the Branch Manager is away.

Responsibilities

• Under the general direction of the branch manager, assists with the daily management of a banking office.
• Responsible for achievement of personal sales goals and proactively guiding the sales activities of the platform staff toward achievement of branch goals.
• Through tested techniques, engage in sales and service coaching sessions with sales staff.
• Fully understands major aspects of the retail incentive plan and business loans and using that knowledge coaches' staff to success.
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
• Responsible for branch's adherence to audit/compliance requirements.
• Manages customer service levels within the branch, adhering to established guidelines.
• Acts as the manager on duty when the Branch Manager is away from the office.
• In the absence of the Branch Manager, may apply policy for routine aspects of management.
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager.
• Expected to have/gain full understanding of the teller function.
• Under general direction, balancing policy, and procedures to make decisions that are mutually beneficial to the bank and the customer.
• Incumbent seeks guidance when dealing with policy ambiguity, unfamiliar situations, etc.

Qualifications

• Strong problem resolution skills.
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand.
• Must be able to exchange accurate information in these situations.
• Able to build relationships and strong alliances across the organization is crucial.
• Must be able to quickly gain and understanding or all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division’s management team.
• Should have the ability gain an understanding of the “big picture” in banking – e.g., answers to questions like: How does a bank make money? What makes a product profitable?
• High school diploma or equivalent.
• 2-4 years retail banking experience preferred.
• 1-2 years of supervisory experience required; experience in retail banking environment strongly preferred.
• Must have a history of solid sales and service success.

Benefits

Eastern Bank offers a robust benefits and retirement package, including medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. The company is committed to providing a supportive and inclusive workplace where all employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential.

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.