Assistant Branch Manager I

Hiring range: $28.00 - $35.00. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

About the role

In conjunction with the Branch Manager, proactively sells the Bank’s products and services to existing customers and prospects, supports the sales efforts of the platform team, ensures superior customer service levels, and assists with the management of the daily operations. Supports efforts of the Branch Manager in leading and developing the team to achieving results.

Responsibilities

• Under the general direction of the branch manager, assists with the daily management of a banking office.
• Responsible for achievement of personal sales goals and proactively guiding the sales activities of the platform staff toward achievement of branch goals.
• Through tested techniques, engage in sales and service coaching sessions with sales staff.
• Fully understands major aspects of the retail incentive plan and business loans and uses that knowledge to coach staff to success.
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
• Responsible for branch's adherence to audit/compliance requirements.
• Manages customer service levels within the branch, adhering to established guidelines.
• Acts as the manager on duty when the Branch Manager is away from the office.
• In the absence of the Branch Manager, may apply policy for routine aspects of management.
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager.
• Expected to have/gain full understanding of the teller function.
• Under general direction, balances policy and procedures to make decisions that are mutually beneficial to the bank and the customer. Seeks guidance when dealing with policy ambiguity or unfamiliar situations.

Requirements

• Strong problem resolution skills.
• Basic business acumen and professionalism.
• Ability to communicate information and ideas so others will understand; must be able to exchange accurate information in various situations.
• Ability to build relationships and strong alliances across the organization.
• Must quickly gain and understand all details about the products and services offered by the bank and retain and build upon product knowledge as a member of the division’s management team.
• Ability to gain an understanding of the “big picture” in banking (e.g., how a bank makes money, what makes a product profitable).
• High school diploma or equivalent.
• 2-4 years retail banking experience preferred.
• 1-2 years of supervisory experience required; experience in retail banking environment strongly preferred.
• Must have a history of solid sales and service success.

Working Conditions

Incumbent must be able to transport items weighing 15 pounds or more.

Benefits

Eastern Bank offers a comprehensive compensation plan and a benefits program called Total Rewards that includes:

• Medical, dental, vision, life, and disability insurance.
• Retirement plans.
• Vacation.
• Tuition reimbursement.

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work.