Assistant Branch Manager I

About the Role

At BayCoast Bank, we’re looking for an Assistant Branch Manager to help lead branch operations, support staff development, and deliver exceptional customer experiences. In this role, you’ll partner closely with the Branch Manager to drive growth, ensure operational excellence, and make a meaningful impact in the community. This is a great opportunity for someone looking to advance their leadership career in banking.

Responsibilities

• Leadership & Team Development
  • Supervise, coach, and develop branch staff
  • Support training, performance management, and career development
  • Foster a positive, team-oriented environment
• Customer Experience & Relationship Building
  • Serve as the face of the branch, delivering outstanding service
  • Resolve complex customer issues and provide financial solutions
  • Build and deepen customer relationships
• Business Development & Growth
  • Identify referral opportunities across banking, mortgage, and financial services
  • Participate in community outreach and networking
• Operations & Compliance
  • Oversee daily branch operations in the absence of the Manager
  • Ensure compliance with policies, procedures, and regulations
  • Monitor cash handling, security, and audit readiness
• Collaboration & Strategy
  • Partner with leadership to meet branch performance goals
  • Support strategic initiatives and continuous improvement

Requirements

• Leadership and supervisory experience
• Strong customer service and relationship-building skills
• Experience in banking, lending, or financial services
• Proven ability to meet goals and drive results
• Strong communication and problem-solving skills
• Knowledge of banking products and services
• NMLS registration (or ability to obtain/maintain)
• Bilingual: Spanish/Portuguese a plus but not required

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Educational assistance
• Tuition assistance
• Defined Benefit Pension Plan
• Employee banking perks
• Career advancement opportunities

Work Environment & Requirements

• Ability to lift up to 50 lbs
• May require evenings and weekends
• Reliable transportation required for travel between locations