Assistant Branch Manager

About the role

The Assistant Branch Manager assists the Branch Manager in performing a broad variety of customer service and sales activities, supporting lending activities to promote branch growth. They also mentor, develop, and supervise all branch staff, participate in achieving sales and service goals, and maintain operational excellence.

Responsibilities

• Affords assistance to the Branch Manager in overall operations in the Loan Support, Teller, and CSR areas
• Cross-trains to assist by operating a Teller window during heavy customer periods or staffing shortages, and fills in as a CSR
• Aids the Head Teller in compiling monthly reports on Teller Transactions and Teller Over and Short Reports, and quarterly self-assessments
• Aids in interviewing consumer and small business loan applicants and completing the loan application process as needed
• Stays updated on all training, including regulations applicable to the lending and deposit areas, as well as branch operations
• Generates new relationships/new accounts, actively cross-selling bank products and services through outbound calling
• Updates and monitors sales activities using 360 View
• Maintains and stays informed about security policies and procedures
• Affords assistance in attaining internal performance objectives for branch sales, deposit & loan growth, and quality of audit reports
• Motivates, trains, and coaches employees to achieve branch goals
• Affords assistance with work schedules, employee performance reviews, and when required, disciplines subordinates
• Represents the financial institution to the community in activities which may include civic duties and outside business development calling

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred
• Minimum 3 years’ sales and service experience in a retail or financial services business
• Consumer/residential lending experience preferred
• Supervisory experience
• Good interpersonal communication skills
• Knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services
• Proficient in Microsoft Office programs
• Strong written and verbal communication skills
• Ability to adapt to change
• Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred
• Participates in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Conditions of Employment

• Must be able to pass a criminal background & credit check
• Must be available for up to 25% travel

Supervisory Responsibility

In the absence of the Branch Manager, the Assistant Branch Manager is responsible for the coaching, development, and performance management of branch employees.

Work Environment

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.