Assistant Boutique Manager - Houston, River Oaks

Job Purpose

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day‑to‑day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations: improve every sale, minimize stock losses, and bring new clients to the business. Responsibilities include opening and closing the boutique, coaching staff, scheduling, merchandising, completing inventory, and ensuring policies and procedures are followed to achieve maximum results.

Responsibilities

• Commercial Performance and Team Management
  • Increase sales and measure sales performance and conversion rates daily.
  • Provide and inspire outstanding service to customers.
  • Assist in assigning and monitoring sales goals of Sales Associates.
  • Responsible for clientele development.
  • Participate in the preparation of merchandise displays and presentations, applying merchandising concepts and guidelines.
  • Train, coach, develop, and lead sales associates in selling skills.
  • Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and convey other necessary information.
  • Facilitate proper communication between management and associates.
• Clientele Service and Management
  • Participate in the coordination of sales promotion activities, including seasonal sales, trunk shows, contests, and proper use of in‑store signage.
  • Train the team on optimizing capture rate and after‑sale processes.
  • Develop personal customer databases.
• Product and Stock Management
  • Gather merchandise for transfers, damages, and returns‑to‑vendor (RTVs).
  • Coordinate and participate in department inventories.
  • Monitor proper pricing of merchandise.
  • Minimize stock losses.
• Process Management
  • Oversee compliance of associates with established company policies and standards (safekeeping of funds and property, personnel practices, merchandise handling, security, sales and record‑keeping procedures).
  • Help solve problems that affect the department’s service, efficiency, and productivity.
  • Lock and secure the store, and oversee compliance with all security procedures.
  • Perform any other tasks as assigned.

Skills & Competencies

• Ability to develop and train associates, building relationships and utilizing their skills appropriately.
• Provide outstanding customer service.
• Effectively manage sales staff toward achievement of sales and clienteling objectives.
• Manage boutique operations, including attendance, merchandising, and housekeeping standards.
• Merchandise effectively and maintain consistent workforce standards.
• Adjust priorities and manage time wisely in a fast‑paced environment.
• Communicate clearly, listen attentively, and provide instructions to associates.
• Operate all necessary equipment, including POS systems, PCs, phone systems, cash registers, sensor‑tag removers, and other office equipment.

Requirements

• At least 5 + years of retail experience, preferably with at least 1 year of management in a luxury product setting.
• Sense of initiative and commercial creativity with fashion sensitivity.
• Strong knowledge of the luxury industry consistent with the brand.
• Demonstrated initiative and ability to work multifaceted hours/days, including nights, weekends, and holidays as needed.
• Availability to work hours vital to opening and/or closing the store and to maintain presence on the selling floor for long periods.
• Strong interpersonal, communication, organization, and follow‑through skills.

About Christian Dior Couture

Christian Dior was the designer of dreams. Founded in 1947, the House is recognized for its French heritage, vibrant culture, and unique savoir‑faire. As part of the LVMH Group, Dior values inclusive talent, sustainable growth, and community engagement. Employees are encouraged to participate in employee‑led communities such as Sustainability, Diversity, Equity & Inclusion, and Corporate Social Responsibility. Dior provides equal employment opportunities and upholds high standards of ethics, social responsibility, and environmental protection.