Assistant Boutique Manager - Costa Mesa

Job Responsibilities

• Together with the Boutique Manager, constantly coach sales teams on extraordinary service, selling skills and attitude in order to deliver a shopping experience that surpasses client expectations.
• Lead by example with a majority of time spent on the sales floor and achieving boutique target sales and profitability.
• Contribute – personally and via team encouragement – to actively building and maintaining boutique client book, following up leads and keeping existing clients active.
• Support the Boutique Manager in collaborating with the Marketing team to organize and implement in-store and local events with the goal of generating new business opportunities and grow customer base.

Product and Competitor Knowledge

• Help ensure that all team members have mastered the Roger Dubuis brand and collection stories and share them with clients.
• Contribute to developing sales teams’ knowledge of watchmaking craft and vocabulary, and Roger Dubuis products.
• Help ensure sales team familiarity with key competitor brands and product lines.

Store Operations

• Together with the Boutique Manager, actively ensure the correct application of all store procedures: opening/closing, security, sales and stock.
• Contribute to effective stock management (inventory checks, stock level) according to KPIs.
• Participate in guaranteeing the respect of display and grooming guidelines; ensure impeccable conditions in the boutique.
• In the absence of the Boutique Manager, approve discounts as per policies.
• Aid in resolving client concerns/disputes/complaints in order to ensure client satisfaction and restore confidence.
• Help ensure that repairs are treated in a timely manner and clients kept informed.

Management and Team Development

• Participate in the training, development, and retention of new sales associates.
• Help the Boutique Manager identify high-potential associates and develop them for career evolutions within the brand.
• Aid the Boutique Manager in motivating and each team member to reach their objectives and accompanying them in their professional development.

Business Analysis

• Together with the Boutique Manager, constantly monitor KPIs and define and implement action plans to achieve targets.
• Participate in the preparation of monthly qualitative and quantitative business reports to National Sales Manager and corporate team.
• Be familiar with the local market and business environment including competitors’ business activities and luxury market trends.

Profile

• Entrepreneurial spirit and proactive.
• Client-oriented, attentive to details.
• Strong selling skills.
• Excellent communication skills, ideally with previous experience managing teams.
• Proficient in IT: Excel, POS systems.
• Previous experience in luxury goods, high-end hospitality, yachts, or aviation (private jets).
• Fluent English.

Richemont Offers

• United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones.
• Core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones.
• Total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range

Expected Salary Range: $32-$36/ hour plus bonus eligibility. Salary will be determined based on relevant skills and experience.