Assistant Billing Manager

Department: Billing    Employment Type: Full Time    Location: Houston/Corporate

About the role

The Assistant Billing Manager supports all aspects of the firm’s billing operations, ensuring accuracy, efficiency, and compliance with client agreements and firm policies. This role requires a strong understanding of legal billing practices, excellent leadership skills, and a commitment to maintaining high standards of client service. The Assistant Billing Manager will help lead a team of billing professionals, implement best practices, train and develop staff, track KPIs, and leverage technology to optimize billing processes.

Responsibilities

• Management and Leadership
  • Support the Billing Manager with leading, training, mentoring, and developing a team of account collections representatives.
  • Conduct performance reviews, provide constructive feedback, and identify training needs.
  • Delegate tasks effectively and ensure equitable workload distribution.
  • Foster a collaborative and productive work environment.
• Billing Operations
  • Oversee the entire billing lifecycle, from time entry review to invoice generation and distribution.
  • Ensure accurate and timely preparation of client invoices, adhering to client-specific billing guidelines and firm policies.
  • Review and approve complex invoices, ensuring all necessary documentation is attached.
  • Manage e-billing processes, including setting up new e-billing vendors, troubleshooting rejections, and monitoring e-billing portals.
  • Collaborate with attorneys and practice groups to resolve billing discrepancies and address client inquiries.
  • Monitor unbilled time and disbursements, actively working to minimize aged WIP.
  • Implement and enforce firm-wide billing policies and procedures.
• Financial Reporting and Analysis
  • Generate and analyze various billing reports, including WIP, accounts receivable, realization, and productivity reports.
  • Provide insights and recommendations to firm leadership regarding billing trends and financial performance.
  • Assist in the development of billing forecasts and budgets.
• Process Improvement and Technology
  • Identify opportunities for process automation and efficiency enhancements within the billing department.
  • Evaluate and implement new billing software or system upgrades.
  • Develop and update training materials for billing staff and attorneys on billing systems and procedures.
  • Ensure compliance with all relevant financial regulations and industry standards.
• Client Relations
  • Act as a primary point of contact for complex client billing inquiries and issues.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Ensure a high level of client satisfaction through accurate and responsive billing services.

Requirements

• Education and Experience
  • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
  • Minimum of 4–7 years of progressive experience in legal billing or comparable B2C industry, with at least 3 years in a management or supervisory role.
  • In-depth knowledge of legal billing software and e-billing platforms such as Clio, LawPay, etc., is highly preferred.
• Skills and Competencies
  • Strong analytical and problem-solving skills.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • High level of accuracy and attention to detail.
  • Proficiency in Google and/or Microsoft Office Suite, particularly Excel.
  • Demonstrated ability to implement and manage change.
  • Strong understanding of accounting principles related to billing and accounts receivable.

Benefits

• 401K with matching up to 5%
• Medical insurance
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Long- and short-term disability insurance