Assistant Banking Center Mgr

About the role

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e., bonus and/or commission) and may include long-term incentives (i.e., stock awards.

Responsibilities

• Responsible for individual business development goals along with assisting with managing the sales and operations of the Banking Center.
• Works in conjunction with the Banking Center Manager to ensure implementation of policies and programs to achieve company objectives.
• Coaches Bankers and Tellers on identifying and meeting the needs of the bank’s existing and prospective customers, including answering inquiries regarding accounts and consumer loan balances, opening new accounts, and handling customer complaints.
• Proactively sells banking services to retail customers and develops current and prospective business clients.
• Provides employees timely, candid, and constructive performance feedback through weekly check-ins, huddle meetings, individual coaching, observation sessions, and objective performance evaluations.
• Assists the Banking Center Manager in assuring effective utilization and scheduling of staff along with timesheet approval.
• Communicates effectively and possesses strong leadership skills to direct and coach Retail staff.
• Drives sales through quality service and product knowledge to achieve or exceed personal and team goals; tracks and monitors sales and opportunities in the customer information software.
• Recommends personal products, trusts, HSAs, IRAs, business products, and services.
• Participates in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
• Accurately processes customer transactions, balances cash, and safeguards against fraud.
• Profiles and refers to banking partners using skills obtained through internal sales training courses.
• Participates in outbound teleconsulting to promote and expand current client relationships on a daily basis.
• Participates in bank-sponsored community activities.
• Trains and mentors new hires on the teller and/or banker system.
• Achieves or exceeds personal and team goals as set.
• Actively participates in weekly huddles and one-on-one coaching sessions.
• Serves as relief and/or backup Assistant Banking Center Manager in other locations of Midland States Bank.
• Demonstrates and models Midland States Bank core values that support the bank’s culture.
• Maintains compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).

Requirements

• 2–3 years of relevant work experience.
• Broad knowledge of bank systems, consumer loans, and deposit accounts.
• Cash handling and customer service background.
• Proven sales experience.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25 lbs and 50 lbs).

Qualifications

• Multilingual speakers are encouraged to apply.

Skills

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being authentic
• Emotional intelligence
• Self-development
• Being flexible and adaptable

Benefits

• Comprehensive healthcare
• Well-being benefits
• Paid family leave
• Generous paid time off
• Banking perks
• Employee Stock Purchase Plan
• 401(k) plan with company match
• Opportunity to participate in the Non-Qualified Deferred Compensation plan

Pay

$25.00/hr – $28.50/hr