Assistant Bakery Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Smiles and greets customers, answers customer questions and helps resolve customer issues promptly in a polite and professional manner.
• Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
• Takes customer orders over the phone or in person at the store with a pleasant and positive attitude.
• Determines what the customer is looking for in terms of size, flavor and appearance.
• Creates the finished decorated product in timely fashion.
• Decorates cakes and other bakery products using dye, specific designs or by creating custom designs.
• Uses variety of creams, frostings and fillings with consistent outcome.
• Makes icing for cakes and other related products.
• Adheres to company approved recipes.
• Aids Bakery Manager in day-to-day functions of Bakery operations such as merchandising, ad execution, associate engagement and customer service.
• Performs duties of Bakery Manager in their absence.
• Oversees department inventories by tracking weekly sales reports, product orders and supplies to ensure successful period-end physical inventory.
• Assists with scheduling all Bakery associates, participates in training, rewards and recognizes performance and delegates work assignments to effectively utilize talents and abilities while maximizing profits for the department.
• Utilizes the Learning Management System (LMS) current and new associates.
• Develops and implements merchandising plans that meet financial goals.
• Knows weekly ads and specials to ensure correct pricing and production amounts.
• Continuously improves knowledge of produced merchandise.
• Adheres to and enforces company policy of production logs.
• Checks and verifies all department deliveries and invoices to ensure accurate billing.
• May help unload merchandise and transport to sales floor or storage area.
• Enforces and follows department practices regarding receiving, dating and restocking to ensure product rotation.
• Maintains freshness by properly removing and recording out of code products.
• Completes required product logs.
• Keeps bakery department well stocked and appealing to meet customer demand.
• Smiles and greets customers, makes suggestions, answers questions about various products.
• Helps resolve customer concerns in a prompt and courteous manner.

Qualification Requirements

• High School diploma or general education degree (GED) required.
• Associate or bachelor’s degree in business related or food service-related field desirable.
• Minimum (2) years’ experience in management in retail/restaurant/supermarket environment.
• Previous decorating experience preferred.