Assistant Association Manager-Winston-Salem Office

About the role

Priestley Management Company has been a leader in community association management since 1990. Our mission is to provide superior customer service while preserving, protecting and enhancing the value of our customer’s assets. We achieve this using a team approach to deliver physical property management, financial services, administrative services, and technology services to homeowner associations throughout North Carolina.

Responsibilities

• Assist with coordinating, performing, and documenting community inspections for capital improvements, maintenance projects, and/or violations
• Understand community governing documents, architectural guidelines, maintenance responsibilities, and policies
• Communicate with the customer service team on creating, managing, and closing work orders
• Handle violation letters and fines, and close violations
• Communicate with board members, committee members, and homeowners
• Handle architectural request documentation and correspondence with committee members and homeowners
• Fulfill questionnaire orders
• Track and update Association insurance
• Track and update vendor insurance and information
• Manage clubhouse rentals
• Manage clubhouse/pool access systems
• Scan and maintain association files
• Update Board information, committee directories, and FAQs
• Assist in preparation of board meeting packages, community mailings, and meeting scheduling
• Provide support creating newsletters and community notices
• Update Association websites including monthly financials, board/annual meeting minutes, calendar events, and amendments to guidelines or governing documents

Skills

• Strong written and verbal communication skills
• Strong conflict resolution skills
• Strong customer service skills
• Strong multi-tasking and time management skills
• Strong organizational skills with keen attention to detail
• Experience with Microsoft Office