Assistant/Associate Analyst, Transportation

About the Role

The Transportation Operations Analyst supports Abercrombie & Fitch's Direct-to-Consumer parcel network by driving daily carrier operations, performance management, reporting, and continuous improvement initiatives. This role serves as a critical link between transportation operations, carrier partners, distribution centers, finance, and cross-functional stakeholders to ensure a best-in-class customer delivery experience while optimizing transportation costs. The position is foundational to maintaining a reliable and cost-effective parcel transportation network that supports millions of annual customer shipments.

Responsibilities

• Transportation Operations
  • Monitor daily parcel carrier performance across North America transportation partners.
  • Investigate and resolve transportation disruptions, service failures, late deliveries, and customer-impacting issues.
  • Serve as a point of contact for operational escalations with internal stakeholders and external carriers.
  • Support peak planning activities and execution readiness for high-volume periods.
  • Track carrier service performance, transit times, and delivery commitments.
• Analytics & Reporting
  • Develop, maintain, and distribute transportation performance reporting and dashboards.
  • Analyze shipping trends, cost drivers, volume forecasts, and carrier performance metrics.
  • Identify opportunities to improve service, reduce transportation costs, and enhance customer experience.
  • Perform root cause analysis on operational issues and provide actionable recommendations.
  • Support budget planning, forecasting, and carrier financial analysis.
• Carrier & Stakeholder Management
  • Partner with carrier account teams to drive operational improvements and issue resolution.
  • Participate in recurring business reviews and performance discussions with transportation providers.
  • Collaborate with Distribution Centers, Customer Care, Finance, and Supply Chain teams.
  • Ensure carrier compliance with contractual and operational expectations.
• Process Improvement & Automation
  • Identify manual processes and implement automation opportunities using tools such as Microsoft Power Platform and AI-enabled solutions.
  • Document transportation processes, standard operating procedures, and best practices.
  • Support testing and implementation of transportation initiatives, system enhancements, and network optimization projects.
  • Drive continuous improvement efforts focused on efficiency, scalability, and operational excellence.

Requirements

• Minimum 2 years of experience in transportation, logistics, supply chain, operations, analytics, or relevant experience.
• Experience working with parcel carriers and transportation networks.
• Background in retail, eCommerce, distribution, fulfillment operations, or relevant experience.
• Continuous improvement and project management experience a plus.
• Strong analytical and problem-solving abilities.
• Advanced Microsoft Excel skills.
• Experience with Power BI, Tableau, or similar reporting tools preferred.
• Familiarity with transportation management, parcel operations, or supply chain systems.
• Ability to interpret large data sets and translate findings into business recommendations.
• Strong attention to detail and sense of ownership.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Comfortable balancing operational execution with strategic analysis.

Success Measures

• Carrier service performance and delivery experience.
• Operational issue resolution and escalation management.
• Transportation cost optimization opportunities identified and implemented.
• Reporting accuracy and actionable business insights.
• Process automation and continuous improvement contributions.
• Strong cross-functional partnership and stakeholder satisfaction.

Benefits

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, promoting from within
• Access to multiple Associate Resource Groups