Assistant Area Manager, Lake Tahoe

About the role

As an Assistant Area Manager, you will support the Area Manager in all the day-to-day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position requires close proximity to the market and frequent travel in-market. You must reside within a short drive of our vacation rental properties in the designated area.

Responsibilities

• Report to the Area Manager and perform assigned tasks; fill in as market lead and personnel manager in the absence of both the Area Manager and Senior Assistant Area Manager.
• Serve as a reliable point of contact for property owners by communicating with them in a timely manner and reviewing owner distribution statements; act as a bridge between owners and internal departments.
• Meet and maintain AvantStay standards and metrics related to owner satisfaction.
• Collaborate with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating field operations personnel.
• Monitor progress of guest or homeowner issues and ensure resolution within designated time frames; review resolution quality and take corrective action as needed.
• Exercise independent judgment to proactively identify issues or quality assurance concerns and assign rectification duties to field operations personnel.
• Carry out essential, non-manual administrative duties to support daily operations without direct supervision.
• Coordinate and/or oversee housekeeping or routine rental maintenance tasks such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing Wi-Fi issues.
• Ensure all homes have appropriate inventory levels of consumables and linens for the market.
• Conduct regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary and in the event of insufficient market coverage.
• Address guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
• Travel frequently to various properties within the designated area to support operations and ensure compliance.
• Participate in rotating “On Call” after-hours market support.

Requirements

• 2+ years of hospitality or customer-facing experience.
• Vacation rental industry experience (preferred).
• Basic skills in Microsoft Office (Excel, Word & PowerPoint); knowledge of Salesforce a plus.
• Ability and availability to work weekends, holidays, and maintain a flexible schedule to meet business needs.
• Reliable car and a valid driver’s license.
• Ability to spend a majority of working time standing, walking, and driving to properties.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.
• Excellent self-management skills with the ability to prioritize and deliver work to meet tight deadlines in a fast-paced environment.
• Responsiveness via Slack and email.
• Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation are a plus.

Benefits

• Annual starting salary of $70,304 plus performance bonus (dependent on skills and experience).
• Generous company-sponsored insurance (medical, dental, vision, life, etc.).
• Flexible paid time off.
• Complimentary and discounted stays at AvantStay properties.
• Pre-tax retirement savings plans offered via Betterment.
• Paid parental leave.
• Fitness reimbursement.
• Cell phone reimbursement.
• Mileage reimbursement.