Assistant Account Manager - Patient Engagement

Job Summary: The Assistant Account Manager (AAM) supports the Account team on day-to-day business operations and deliverables, including setting up internal and external meetings, conducting status meetings, project workflow, quality control, and management of Medical, Legal, and Regulatory (MLR) processes.

Responsibilities

• Account Support
  • Supports activities related to all programs and projects on assigned client account(s), including planning meetings, status meetings, partner agency coordination, workflow, timeline oversight, and management of MLR processes.
  • Proactively flags and helps problem-solve issues related to client needs, workflow, budget, timeline, or scope changes.
  • Maintains up-to-date meeting minutes, trackers, and reports for internal use and provides client updates on ongoing projects and deliverables.
  • Demonstrates in-depth knowledge of each client account, including brand, therapy area, and overall scope.
  • Works with clients to provide updates on ongoing projects and deliverables.
• Tactics and Execution
  • Prioritizes workflow to ensure timely delivery of all projects, considering the necessary skillsets for each brief.
  • Supports briefing processes to ensure all briefs are high-quality and ready on time.
  • Reviews tactics and provides clear, concise feedback to ensure deliverables meet brief requirements.
• Cross-functional Collaboration
  • Fosters integration, collaboration, and teamwork among team members.
  • Manages freelancer and external agency bookings, maintains relationships, and tracks availabilities.
• Business Development
  • Demonstrates a clear understanding of the new business process and supports teams with administrative tasks.
  • Develops ideas for organic growth of accounts.
• Financial Oversight
  • Attends finance calls and provides accurate overviews of project finances.
  • Develops financial paperwork such as invoices and estimates.
  • Manages client financial trackers and shares status updates with senior account management, proactively flagging risks related to over-servicing or out-of-scope work.

Requirements

• Bachelor’s degree in business, marketing, communications, biology, life sciences, or a related field.
• Significant experience in professional client relationship management; background in biopharmaceutical patient marketing (client or agency side) is a plus.
• Ability to organize, plan, and prioritize work in a fast-paced environment while achieving goals in a timely fashion.
• Excellent organizational, multitasking, and attention-to-detail skills.
• Strong written and oral communication skills, with a commitment to delivering high-quality work.
• Superior interpersonal and customer service skills.
• Proficiency in MS365 (Word, Excel, PowerPoint, Outlook, Teams); knowledge of Veeva is a plus.
• Ability to make clear, concise decisions and solve complex problems.
• Strength in fostering and maintaining productive partnerships with clients and internal teams.
• Excellent listening and presentation abilities.

Travel Requirements

As required by business needs.

About the Company

At OPEN Health, we connect visionary minds, pioneering science, and advanced technology to drive real impact. By uniting people, science, and technology, we activate new opportunities for biopharma innovation. Our expertise across medical affairs and market access unlocks faster, smarter routes to market. We are committed to improving patient outcomes worldwide. To learn more, visit www.openhealthgroup.com.

Benefits

• Competitive pay, generous paid vacation, holidays, and more across all locations.
• Ongoing training and development opportunities to foster and shape your individual career path.
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program.
• Opportunity to thrive in a global, collaborative environment while working to improve health outcomes and patient wellbeing.
• Diverse, inclusive culture that encourages you to bring your whole self to work.