Assistant Account Manager

About the role

Join our fast-growing fulfillment company! We have an immediate opening for a customer service position working as an Assistant to the Account Manager. This role requires the ability to manage client relations with a prompt and positive attitude. We are looking for an energetic, dynamic, and driven individual who can multi-task and work well with companies (clients). If you have follow-through skills, like to work in a fast-paced environment, and thrive on organization, this is the perfect job for you.

Responsibilities

Responsibilities include, but are not limited to:

• Responding promptly, within 30 minutes, and professionally to service the needs of companies with either resolution or acknowledgement
• Assist with confirmation that orders ship within 24 hours
• Work directly with the Account Manager and various warehouse supervisors to resolve any shipping issues
• Must be able to communicate well on the phone and send detailed information via email
• Must be confident and articulate; anticipate the need to work well under pressure
• Assist with Will-Call pick up
• Assist with resolution of any shipping needs/issues

Qualifications

• Excellent communication skills and positive attitude
• Experience with PC computers
• Work well with clients and fellow employees
• Strong written and verbal communication skills with ability to interface professionally
• Positive attitude and ability to maintain a high degree of professionalism
• Strong organization skills
• Dependable

Requirements

• High school or equivalent (Required)
• 2 years experience and at least 3 years since H.S.
• Client Services & Customer Support: 1 year (Required)
• Account Management: 1 year (Preferred)

Skills

• Proficient with Microsoft Outlook, Word, and Excel
• Strong computer and typing skills

Additional Information

What you can look forward to working with us:

• Casual atmosphere focused on getting the job done right and quickly
• Co-workers that work hard but feel like friends
• A family-owned company dedicated to the success and growth of the employee

Pay

$17/hour

Schedule

Monday-Friday 8:00-4:30