Assist. Front Office Manager (Full-Time) | InterContinental Miami Downtown

About the role

The Assistant Front Office Manager oversees the front office areas, including guest registration, bell services, concierge services, business center, telephone services, and guest reservations. This role ensures guest satisfaction and maximizes hotel profitability.

Responsibilities

• Manage day-to-day activities of the Front Office staff, schedule employees, and recommend or initiate staffing actions.
• Ensure staff is properly trained on systems, security, and cash handling procedures, and provide necessary tools and equipment.
• Ensure guests receive prompt, professional attention and personal recognition, and implement service recovery gestures.
• Schedule and conduct routine inspections of the front office and public areas to maintain high standards.
• Maintain procedures for security of monies, credit, and financial transactions, and monitor labor costs and expenses.
• Train staff on PBX procedures for emergency/crisis situations.
• Communicate with other departments and interact with guests, regulatory agencies, and external contacts.
• May serve as "manager on duty" as required.
• Assist staff during peak periods.

Requirements

• Bachelor’s degree in Hotel Management, Business Administration, or related field with two years of front office/guest services experience, including supervisory experience.
• Fluent English speaker with other languages preferred.
• Ability to stand, lift up to 50 pounds, and use a keyboard.
• Excellent communication, problem-solving, organizing, and training skills.

Benefits

The hourly pay rate for this role is $27.00. Additional benefits include healthcare support, dental, vision, disability, and life insurance, a matching 401k plan, hotel discounts worldwide, and access to discount programs. The company offers a competitive financial and benefits package.