Asset Recovery Agent

Location: Orlando, FL

Hybrid schedule: 2 days remote (Monday & Friday), 3 days in office (Tuesday–Thursday). Additional onsite days may be required based on business needs. Working hours: 7:00 AM – 4:00 PM.

About the Role

Performs various collections and asset recovery tasks, identifies process improvement opportunities, and tracks and reports completed activities and KPIs to help minimize financial risk.

Responsibilities

• Evaluate customer accounts to ensure adequate security deposits and manage deposit adequacy and bill-up through various methods.
• Monitor collection and severance processes based on financial and credit analysis of residential and commercial accounts.
• Act as a liaison with outside collection agencies regarding account data, invoice reconciliation, and other customer needs.
• Contact customers by mail, email, or telephone regarding delinquent accounts requiring special handling.
• Audit payment plans and payment arrangements based on established guidelines and maintain monthly reporting.
• Coordinate the write-off process from initiation through completion.
• Make recommendations for process improvements within Credit and Collections.
• Understand, interpret, and explain company policies and procedures relating to collection, severance, and write-off processes.
• Process bankruptcy requests for service accounts, including communication with internal and external attorneys, handling deposits, and account setup.
• May be required to appear in bankruptcy court.
• Participate in various projects, committees, testing of new initiatives/programs, and other special assignments.
• Perform other duties as assigned.

Requirements

• Minimum of 3 years of experience in collections, asset recovery, and/or call center experience.
• High School Diploma or GED.

Skills

• Action Oriented
• Attention to Detail
• Customer Focus
• Being Resilient
• Nimble Learning
• Resourcefulness

Preferred Qualifications

• Experience working in a utility call center.

Pay

Max pay rate: $20 to $28/hr.