Asset Protection Team Leader

Job ID: Assets Protection Team Leader

Pay

The starting pay range for this position is $21.50 - $23.50 per hour. The full pay range is $21.50 - $36.55 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include:

• Medical, vision, and dental insurance
• Life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

Find competitive benefits from financial and education to well-being and beyond at Target Benefits.

About the Role

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Assets Protection (AP) teams function to keep our guests, team, and brand secure and lead through crisis events. They protect profitable sales by mitigating shortage risks, preventing theft and fraud to ensure product availability for our guests. They also build relationships inside and outside of Target, including store leaders and public safety officials, inclusive of law enforcement.

Skills

As an Assets Protection Team Leader, you can develop skills for a career, including:

• Leading a security culture, crisis response, safety environment, and crowd management planning
• Implementing daily/weekly Assets Protection workload priorities
• Responding to external and internal theft incidents and preventing future theft
• Implementing strategic resolutions for external theft and fraud, and apprehending individuals attempting to cause a loss
• Partnering with and educating store business leaders on operational shortage priorities
• Leading a team of hourly team members, including interviewing, developing, evaluating, and retaining talent

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments
• Review guest, financial, and team outcome metrics to identify opportunities and improve execution
• Support total store sales and increase profitability by ensuring products are in stock and available
• Welcome and engage guests at the front of the store and on the sales floor
• Influence and validate physical security and safety processes; participate in store response and emergency crisis situations
• Support your leader in educating teams on emergency preparedness and physical security procedures
• Develop, coach, and lead your team members to elevate their skills and expertise
• Anticipate staffing needs and support talent planning around a culture of accountability
• Identify theft and shortage trends in your store
• Work a schedule that aligns with guest and business needs based on security and theft patterns (includes early morning/overnight shifts, evenings, and weekends)
• Own the prevention, identification, and resolution of external theft incidents, resolving theft using good judgment and conducting apprehensions while adhering to policy
• Initiate, investigate, and resolve internal investigations as directed
• Educate store leadership on merchandise protection best practices and audit execution
• Implement and follow up on operational changes as directed by your leader
• Support store teams on operational shortage priorities
• Order merchandise protection devices as needed and manage the allocated budget
• Communicate AP priorities to the team, peers, and leadership
• Maintain relationships inside and outside Target, including district and store leaders and law enforcement
• Ensure tactics maintain Target’s reputation
• Collaborate with retail organization partners to analyze industry trends and enhance security
• Evaluate and recommend candidates for open positions and develop a guest-centric team
• Support team onboarding and learning, closing knowledge and skill gaps through training and experience
• Demonstrate a culture of ethical conduct and compliance
• Hold team members accountable to expectations set by your leader
• Maintain all required training
• Serve as first responder for in-store safety incidents (e.g., security, weather)
• Lead and demonstrate a culture of executing best practices
• Demonstrate inclusivity by valuing diverse voices and approaches
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors
• Execute safety program management routines such as monthly safety meetings/observations
• Participate in legal proceedings as necessary to represent Target’s interests
• Model the execution of physical security processes to enhance in-store security culture
• Support merchandise protection strategies across the total store
• Address store needs (emergency, regulatory visits, etc.)

Requirements

• Must be at least 18 years old or older
• High school degree or equivalent
• Meet any state or local licensure and/or other legal requirements related to the position
• Previous retail and/or loss prevention experience preferred, but not required
• Ability to lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude
• Effective communication skills
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Climb up and down ladders
• Apprehend subjects in accordance with company policy
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
• Work a flexible schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)