Asset Protection Specialist

About the role

Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As an Asset Protection Specialist you will be responsible for assisting with all aspects of Loss prevention, investigations, physical security, and safety within the Authentication Center. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

Responsibilities

• Serve as the first point of contact between Asset Protection and all TRR employees, requiring strong customer service skills and a friendly, professional attitude.
• Service the main entrance the majority of the time and secure the building.
• Perform multi-purpose functions including building security, shortage control, auditing, conflict resolution, inventory, and other duties as assigned by the Asset Protection Leadership team.
• Assist with daily video reviews, high-value investigations, and various special projects in support of the Asset Protection and Operations Team.
• Conduct multiple daily, weekly, and monthly Authentication Center audits to ensure shortage control, safety, and adherence to all Asset Protection policies and procedures.
• Support off-site functions such as photo shoots, private showings, events, etc., with schedules during regular business hours and off hours.
• Sit or stand for extended periods of time.
• Communicate and execute security protocols including bag checks, badge enforcement, metal detector/wanding, parking lot control, and merchandise check-in/out procedures.
• Identify and handle any security or safety-related issues.
• Work with full flexible availability, including evenings and weekends as needed.
• Build strong partnerships with all levels of leadership in the Authentication Center.
• Occasionally work overtime to meet business needs.

Requirements

• Strong customer service skills.
• Professional appearance and demeanor.
• Self-motivation.
• Ability to write and communicate professionally.
• Understanding of high-end retail and brands.
• Ability to lift and move 50 lbs of merchandise and supplies.

Preferred qualifications

• 2 years of Loss Prevention, Asset Protection, or Security experience.
• Proficiency with Mac OS and Google Suite.
• Proficiency in utilizing CCTV.

Benefits

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• State-of-the-art, climate-controlled warehouse facility

Pay

The expected hourly rate for this role is $18.5–$19. Starting pay is determined by considering primary work location, candidate skills, experience, market demands, and internal parity.