Asset Protection & Safety Associate I/II - 2nd Shift

About the Role

At Carvana, we're revolutionizing the car-buying experience. We're seeking individuals who thrive in an environment of impactful change, where team spirit and innovation drive our success. Since 2013, we've been rewriting the rules, and we're just getting started.

About the Team and Position

Our Safe & Secure team is the backbone of every Carvana location, ensuring the safety of our associates, customers, and vehicles. This is a hands-on role where you'll be responsible for maintaining a secure and operational site, regardless of weather conditions. You'll be the face of Carvana at the gate, managing access, monitoring security systems, and responding to emergencies. With a focus on safety and efficiency, you'll play a crucial role in keeping our operations running smoothly.

Responsibilities

• Lead with a service-first mindset in every interaction, embodying Carvana's values.
• Manage the gate, controlling access for associates, vendors, and visitors using the Safe & Secure App (SAS App) and RFID technology.
• Monitor live cameras, review footage, and investigate intrusion alerts using the Unified Security Platform.
• De-escalate conflicts and collaborate with partners to maintain a positive environment.
• Document vehicle movement through the Inspection Center gates.
• Respond to emergencies, utilizing first aid, CPR, and AED training when necessary.
• Implement emergency protocols and ensure site operational continuity in various weather conditions.
• Conduct safety audits, identify hazards, and promote a safety-first culture.
• Scan vehicles using mobile rover and handheld technology to maintain accurate inventory control.
• Perform vehicle location research and provide detailed reports to leadership.

Key Metrics

• Unit Loss Rate versus Plan
• Safe & Secure App Execution
• Inventory Control/Accuracy and Tracking
• Safety Incident Performance

Requirements

• 1–2 years of customer service experience.
• Strong verbal and written communication skills.
• Proven decision-making ability in fast-paced, complex environments.
• Skill in building strong working relationships and connecting with people quickly.
• Ability to multitask, organize, and execute in a fast-paced setting.
• Positive and productive conflict resolution skills.

Preferred Qualifications

• Familiarity with CCTV, RFID, Card Access, or other security technologies.
• Experience supporting OSHA or Safety Team programs.
• Background in crisis prevention and/or response plans.

Benefits

• Full-time hourly position with competitive wage.
• Medical, Dental, and Vision benefits.
• 401(k) with company match.
• Perks including student loan support, vehicle discounts, and pet benefits.
• Wellness program for physical and mental health.
• Opportunities for skill growth and knowledge sharing.
• Promote-from-within culture with fast career progression potential.

Other Requirements

• Must be able to read, write, speak, and understand English.
• Minimum age of 18.
• Ability to lift up to 60 pounds and perform physical tasks in various conditions.
• Excellent visual acuity and manual dexterity.
• Frequent driving and computer data entry.
• Adherence to regular and predictable attendance.
• 24/7 operation with constant gate manning requirements.

Reasonable accommodations will be made for individuals with disabilities to perform essential job functions.