Asset Protection Physical Security Programs Specialist

About the role

Join our dynamic team and play a key role in supporting enterprise Asset Protection operations, enhancing operational efficiency, and strengthening security programs across Dollar Tree retail locations.

Responsibilities

• Coordinate daily operational support for Asset Protection programs, systems, and field initiatives across retail store locations
• Manage alarm escalations, monitoring workflows, dispatch coordination, false alarm follow-up, and issue resolution with internal and external partners
• Determine appropriate escalation paths and coordinate response activities for operational incidents, system outages, emergency situations, and critical Asset Protection events
• Provide operational support for emergency incidents, after-hours escalations, and critical Asset Protection events as needed
• Administer user access and permissions for Asset Protection security platforms and monitoring systems in accordance with company policies
• Serve as a primary liaison between field leadership, vendors, SSC departments, and Asset Protection teams to facilitate issue resolution and operational continuity
• Coordinate and track Asset Protection projects, including installation schedules, service requests, status reporting, and field communication
• Support vendor service activities, including repair prioritization, scheduling, escalation, and service resolution
• Coordinate service requests, maintenance activities, and operational support for alarm, CCTV, access control, and product protection systems
• Maintain operational documentation, workflows, SOPs, contact lists, and support materials for Asset Protection systems and programs
• Maintain and distribute operational reports related to Asset Protection programs, incidents, vendor activity, installations, maintenance, and project execution
• Monitor and analyze operational trends involving alarms, incidents, service issues, and program performance
• Identify opportunities for process improvements, workflow enhancements, and increased operational efficiency
• Recommend operational adjustments and reporting improvements to improve system effectiveness and reduce false dispatch activity
• Support the phased development of Security Operations Center (SOC) operational processes
• Afford assistance with centralized incident handling, monitoring workflows, escalation procedures, and communication standards
• Contribute to the development of scalable operational processes that support enterprise Asset Protection objectives

Requirements

• Bachelor's degree required; preferred fields of study include Asset Protection, Criminal Justice, Business, Operations, Project Management, or related disciplines
• 2–4 years of experience in Asset Protection, security operations, retail operations, project coordination, operational support, or a related field
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and operational escalations simultaneously
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office applications including Excel, Outlook, PowerPoint, Teams, and Smartsheet

Qualifications

• Ability to analyze operational information, maintain accurate reporting, identify process improvement opportunities, and support operational decision-making
• Ability to work independently while contributing to team-oriented goals

Skills

• Experience supporting alarm systems, camera platforms, access management systems, operational monitoring environments, or related security technologies
• Experience working with security operations centers (SOC) or centralized monitoring environments
• Knowledge of retail Asset Protection programs, operational support functions, and incident management processes

Benefits

• Health, Dental, & Vision insurance
• Flexible Spending Account
• Life and disability insurance
• 401(k) plan
• PTO
• Paid holidays annually
• Employee Stock Purchase Plan
• Employee Assistance Program
• Education Assistance
• Access to PerkSpot, an employee discount platform for goods and services
• Annual bonuses

Pay

Start Rate = $77,000-$81,000 based on experience plus 10% bonus and equity.

Schedule

Full time

Contact Information

500 Volvo Parkway, Chesapeake, Virginia 23320

Company Information

Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.