Asset Protection Coordinator

Job Purpose And Summary

The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. This position reports directly to the District Asset Protection Leader but involves close collaboration with business partners including store leadership and specialized divisions within the Asset Protection Department.

Primary Job Duties & Responsibilities

• Provides attentive, friendly customer service.
• Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests.
• Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products.
• Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected.
• Does not apprehend suspected shoplifters.
• Inspects high-risk product categories regularly to detect and deter theft activity.
• Safeguards use of approved asset/product protection equipment and the security labeling program.
• Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.

Required Qualifications

• Physical abilities to support the essential functions of the role as listed above, such as able to stand and/or move throughout the store for the majority of work time in order to provide excellent customer service and conduct effective theft prevention.
• Able to stoop, kneel or crouch, and able to reach or grasp objects, including objects on lower shelves.
• Able to perform duties requiring manual dexterity, including but not limited to: applying security tags, and using keys to open and close locks.
• Excellent observational skills and able to recall and describe detailed facts.
• Able to see and hear in order to perform observational duties, including but not limited to: reading small print on labels, tags or containers.
• Able to engage and communicate well with customers and provide excellent customer service.
• Able to communicate effectively, both verbally and in writing.
• Able to prepare and submit external theft reports as needed.
• Able to communicate effectively with both Asset Protection and Store Leadership Teams.
• Work a flexible schedule that will include nights and weekends.

Preferred

• Equivalent Experience
• High School Diploma or General Equivalent Development (GED)
• 1 to 3 Years Experience