Asset Protection Captain, White Marsh - Full Time

About the role

The Asset Protection Captain at Macy’s is responsible for training, educating, and supervising staff in detecting and preventing theft of company property. They also support store efforts in providing exceptional customer service.

Responsibilities

• Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property
• Develop, implement, and communicate programs to prevent theft amongst customers and employees
• Respond to customer and associate incidents to facilitate first aid and minimize company liability
• Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager
• Successfully complete all security training requirements and maintain personal certifications as required by law
• Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection
• Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned
• Works on special assignments, investigations, and surveillance as directed by Store AP/LP Manager
• Responds to alarm conditions at assigned store
• Performs other duties as needed

Requirements

• High School Diploma or equivalent required
• 1-2 years related experience
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Able to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Obtain and maintain required licenses, trainings, and certifications

Qualifications

• Ability to apprehend shoplifters
• Must be able to sustain long periods of time enclosed in surveillance areas
• Frequent lifting/moving up to 30lbs.

Benefits

Macy’s offers comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning and leadership development, and opportunities to volunteer and build community. Macy’s also provides merchandise discounts, performance-based incentives, and access to employee assistance programs.