Asset Protection Associate - Westfarms Mall

Responsibilities

• Shrink Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
• Follows AP Directives and Company policy when making apprehensions.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages.
• Counsels and trains employees on proper security procedures.
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy to AP and/or Store leadership.
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.
• Safely and securely supports a safety culture through impressions of control, coaching, and recognition.
• Supports store leadership in morning meetings to communicate current shrinkage and safety topics to associates.
• Walks the store to identify potential hazards that could result in customer or associate injury; takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership.
• Provides emergency or critical incident response. Assists with incident investigations and completes associated reports.
• May assist with Asset Protection audits.
• Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents.
• Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.

Qualifications

• Consistently meets established performance standards for the role, including but not limited to service, productivity, and attendance.
• AP Associates designated as a part of our AP Shared Services staffing model will require reliable transportation; ability to travel to designated stores, as assigned.
• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• A High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
• Must be age 18+.

Benefits

• Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*
• All associates are eligible for an associate discount on JCPenney merchandise.
• For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
• All store hourly associates scheduled to work on a designated holiday will receive additional compensation.
• *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com