Asset Protection Associate (seasonal)

About the role

The American Girl Retail team provides lifetime memories to fans and families through experiential retail stores featuring Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations, etc. The Asset Protection Associate is located at the AG Retail Flagship location and reports directly to the Retail Asset Protection Manager. This position is responsible for maintaining a safe environment for American Girl customers and employees, as well as safeguarding company assets.

Responsibilities

• Maintain a safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.
• Provide external and internal customer service in a positive, friendly, and professional business manner and possess the skill set to diffuse escalated situations.
• Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks, and be knowledgeable of civil and criminal laws pertaining to retail security.
• Serve as a safety mentor for store employees, leading by example.

Requirements

• One to two years of loss prevention, law enforcement, criminal justice, military, or security experience (preferred).
• State‑specific license required.
• Working knowledge of Microsoft Word, Excel, and Outlook software programs (preferred).

Skills

• Ability to multi‑task.
• Outstanding communication skills.
• High level of compassion and understanding while maintaining professional detachment.
• Customer service skills to handle external and internal interactions positively and professionally.
• Skill to diffuse escalated situations.

Schedule

Must be available to work evening, overnight, weekend, and holiday shifts. Weekend availability is required, with a flexible schedule including nights and holidays.