Asset Protection Associate - Parkdale Mall

Communities & Industries

• Retail

About the role

Responsible for detecting theft, fraud, or suspicious activity through CCTV and observations, collecting evidence, and conducting investigations.

Responsibilities

• Follows AP Directives and Company policy when making apprehensions.
• Executes required Company investigation routines to identify and resolve theft.
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud and infractions of company policy to AP and/or Store leadership.
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Collects evidence and/or monitors associate activity as needed regarding internal investigations.
• Serves as an interview witness based on direction from Asset Protection leadership.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity.
• Investigates suspicious behavior, collects intelligence, documents behavior, and reports findings to leadership.
• Attends court hearings as required and updates relevant files with outcomes.
• Maintains professional relationships with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.
• Supports a safety culture through impressions of control, coaching, and recognition.
• Aids store leadership in morning meetings to communicate current shrinkage and safety topics to associates.
• Walks the store to identify potential hazards and correct minor issues; reports larger concerns or consistent issues to leadership.
• Assists with incident investigations and completes associated reports.
• Might assist with Asset Protection audits.
• Coaches associates on maintaining a hazard-free work area and sales floor.
• Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.

Requirements

• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
• Must be age 18+.

Benefits

• Medical/dental/vision insurance
• Term life insurance
• Paid vacation/holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise

Pay

USD $14.50/Hr -USD $18.13/Hr.