Asset Protection Associate - Maine Mall

Responsibilities

• Shrink Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
• Follows AP Directives and Company policy when making apprehensions.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages.
• Counsels and trains employees on proper inventory procedures.
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy to AP and/or Store leadership.
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.
• Trips and falls prevention: Identifies potential hazards that could result in customer or associate injury; takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership.
• Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.

Qualifications

• Safe and Secure: Supports a safety culture through impressions of control, coaching, and recognition.
• Performs duties in a safe manner, following all safety policies and procedures.
• Performs duties in a manner that supports a positive work environment.
• May assist with Asset Protection audits.
• May assist with incident investigations and completes associated reports.

Requirements

• AP Associates designated as a part of our AP Shared Services staffing model will require reliable transportation; ability to travel to designated stores, as assigned.
• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• A High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
• Must be age 18+.

Benefits

Pay Range: USD $17.75/Hr -USD $22.19/Hr.

What You Get: Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.