Asset Protection Associate

About the Role

This full-time position will start in November/December of 2026. The Wauwatosa Scheels will open April 3rd, 2027. We will start hiring part-time positions in November of 2026.

Our Employee Ownership Values

As an employee-owner, you're expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience – Every customer interaction is an opportunity to exceed expectations. We focus on making every visit memorable, personalized, and impactful.
• Having a Team-First, Winning Mentality – We succeed together by supporting one another and celebrating team wins. Collaboration and unity drive our performance and customer experience.
• Learning and Adapting to Constant Change – We embrace growth, innovation, and feedback. Change is not a barrier–it's a catalyst for improvement and excellence.
• Taking Pride in Our Work and Thinking Like Owners – Every task matters, and we take full responsibility for the results. Ownership means accountability, care, and drive to go above and beyond.
• Expecting Honesty and Integrity in All That We Do – Trust is the foundation of our relationships–with customers and with each other. We act with transparency, fairness, and respect at all times.

Responsibilities

Asset Protection

• Communicate with leadership regarding encounters and investigations
• Maintain a professional relationship with local authorities and law enforcement agencies
• Collaborate with law enforcement and other local retailers to identify organized retail crime threats
• Assist leadership with cash handling and transfers
• Observe customers and associates for potential acts of theft or fraud
• Address external theft concerns through uniform presence with strategic methods, as well as apprehending shoplifters when appropriate, according to company policy, ethical standards, and guidelines
• Monitor video via CCTV and conduct on-site interviews
• Document incidents by creating objective and thorough reports in a timely manner
• Maintain all apprehension and investigation records according to company standards
• Develop and maintain knowledge and use of CCTV surveillance equipment
• Assist in monitoring store compliance with company policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by the supervisor
• Maintain a highly visible deterrent to crime and positively influence the security incident rate, as well as assist with inventory controls
• Ability to work night, weekend, and/or early morning hours based on business needs

Safety

• Help mitigate security risks to provide a safer environment for employees and customers
• Welcome all customers, visitors, and vendors professionally, and assist them in locating staff within the stores
• Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts
• Examine and properly tag property being brought into the stores, including personal property, equipment for service, and firearms
• Watch facilities and parking areas on foot. Direct traffic during special events or heavy customer traffic, while enforcing parking regulations
• Make regularly scheduled floor and exterior walks to ensure the safety and security of the customers and facility
• Complete monthly reports on safe or non-safe practices found on the sales floor or backstocks

Schedule Requirements

This position does require some evenings, weekends and various holidays.

Education & Experience

• High School Diploma/GED
• College graduate preferred
• Proven track record of strong communication and organization skills
• Preference for candidates with prior Loss prevention (2-3 years)

Physical Requirements

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
• Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401(k) with Roth options
• Associate discounts
• Full health coverage – including medical, HSA, dental, and vision
• Accident and hospital indemnity insurance
• Employee Assistance Program
• Paid time off, holiday pay, maternity leave, and bereavement leave
• Additional leave benefits may apply based on your state of employment

Pay

Starting $47,000-$49,000 annually

This response is AI-generated, for reference only.