Asset Protection - Agent - Tanasbourne Town Center Rack

About the role

The Asset Protection (AP) team's function is to keep customers, teams, and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. AP also protects company profits by mitigating shrinkage risks, preventing, investigating, and resolving theft to ensure merchandise is available for customers. Asset Protection’s strategies are driven by three pillars:

• Protect People by providing support for employee and customer safety.
• Protect Physical Spaces by protecting assets including buildings and merchandise.
• Support Product Accuracy through store partnerships working toward improved inventory accuracy and reduction of shrinkage.

Responsibilities

• Resolve theft by using good judgment and conducting quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting, and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, escalate, and support internal theft investigations through methods including exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement and aid item-level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting all security and emergency incidents, including medical emergencies.
• Support the security of physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
• Ability to make and be accountable for decisions using good judgment in a fast-paced environment.
• Detailed, clear, and concise verbal and written communication skills.
• Good interpersonal and communication skills.
• Ability to maintain a high level of confidentiality.
• Calm demeanor when dealing with safety issues, including individuals who engage in aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• Ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.
• Experience in investigative, asset protection, and security procedures (preferred).

Pay

Pay range: $24.65 - $25.65 hourly. Pay offers are dependent on location, as well as job-related knowledge, skills, and experience.

Benefits

• Medical, vision, and dental insurance.
• Retirement and paid time away.
• Life insurance and disability.
• Merchandise discount and EAP resources.
• 401k and performance-based incentives/bonuses (eligibility requirements may apply).
• Holidays and PTO accruals.