Asset Protection - Agent - Dubuque Distribution Center

About the role

The Supply Chain Asset Protection Agent will support all loss prevention, safety, and security initiatives designed to safeguard company assets, including property, building, fixtures, equipment, merchandise, supplies, money, and employees.

Responsibilities

• Greet and interact with building personnel of all levels, responding with a sense of urgency to incidents related to loss prevention, safety, and security.
• Monitor identification badges for entry/exit to the building for all employees, visitors, vendors, temporary employees, contractors, truck drivers, etc.
• Scan building associates, visitors, and vendors using electronic walk-through metal detectors and/or hand-held metal detectors (where applicable).
• Perform visual searches of bags, briefcases, and other carry-in items to ensure no prohibited items enter the building.
• Use interpersonal skills and directive behaviors to ensure security screening procedures are followed by all individuals.
• Escalate highly sensitive situations to other loss prevention staff and/or local law enforcement, as needed.
• Serve as a partner in operational processes and inventory reduction to reduce shrinkage/loss and follow through on resolutions in partnership with Investigator and/or Asset Protection Manager.
• Maintain all site-required documentation related to loss prevention and safety issues (i.e. accident reports, inspection reports, training logs, etc.).
• Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensure their functional operation.
• Perform daily warehouse walks of the interior and exterior of the building, thoroughly examining doors, windows, gates, fences, and lighting to ensure proper function and security standards are met.
• Document findings and implement corrective actions when necessary.
• Review camera video footage for investigative or research purposes.
• Respond to all building alarms and take appropriate action.
• Complete initial incident/accident documentation and forward to appropriate individuals (Supply Chain Asset Protection Investigator/Manager/Supply Chain HR Manager) for follow-up investigation and action.
• Support building manager/manager-in-charge with opening and closing the building, when necessary.
• Maintain confidentiality in matters involving security and/or personnel issues in the workplace.
• Work weekends and/or overnight shifts as necessary.
• Support and contribute to the Supply Chain network priorities of 'Safety, Team, Results'.

Requirements

• A high school diploma, GED, or equivalent.
• 2+ years’ experience in customer-facing service positions, ideally in loss prevention, security, or risk management.
• Supply Chain Facility experience preferred.
• Excellent communication and interpersonal skills.
• A calm head when dealing with safety and security issues; ability to effectively respond and resolve such issues.
• Proven experience where a high level of accountability, initiative, and ownership was displayed.

Qualifications

• High school diploma, GED, or equivalent.
• 2+ years’ experience in customer-facing service positions, ideally in loss prevention, security, or risk management.
• Supply Chain Facility experience preferred.
• Excellent communication and interpersonal skills.
• A calm head when dealing with safety and security issues; ability to effectively respond and resolve such issues.
• Proven experience where a high level of accountability, initiative, and ownership was displayed.

Skills

• Customer service skills.
• Interpersonal skills.
• Investigation skills.
• Security screening procedures.
• Physical security infrastructure audit and maintenance.
• Warehouse and facility safety inspections.
• Confidentiality and security protocols.

Benefits

• Medical/Vision, Dental, Retirement, and Paid Time Off.
• Life Insurance and Disability.
• Merchandise Discount and Employee Assistance Program (EAP).
• Performance-based incentives/bonuses.

Pay

The pay range(s) for this role is $24.55 - $25.55 hourly. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.