Asset Protection Agent

What You Will Do

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.

Minimum Qualifications

• High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention).
• Ability to stand, sit, and perform job duties for extended periods.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
• Generally scheduled for 40 hours per week; additional hours may be required based on business needs.
• Requires morning, afternoon, and evening availability on any day of the week.
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Preferred Skills/Education

• National certified training program (e.g., Wicklander-Zuwalski or Reed training).
• Professional accreditation (e.g., APQ, APC) or equivalent experience.
• Associate degree in Psychology, Criminal Justice, or related field.
• 1-2 Years experience conducting retail investigations.
• 1-2 Years experience using physical security systems (CCTV, EAS).
• Experience investigating Organized Crime and asset protection cases.