Asset Management Service Representative I

Asset Management Service Representative I at “Top Workplace”

About the role

Join USME’s Asset Management team and support nurses and other clinicians behind the scenes. You’ll help manage and maintain medical equipment used to care for hospital patients. If you are a customer‑service professional looking to grow in a rewarding career, you can make a real impact on patient care.

Responsibilities

• Help deliver, pick up, thoroughly clean, and perform basic functionality tests on medical equipment used by clinicians at a hospital.
• Perform routine hospital rounds to check on medical equipment needs and ensure equipment is in patient‑ready condition.
• Provide professional customer service to hospital clinicians, listening to their patient and equipment needs and responding promptly and professionally.
• Establish and maintain rapport with hospital staff by anticipating their needs and sharing any concerns with supervisors.
• Help manage inventory of medical equipment using a technology tracking system.
• Follow all safety rules, report any accidents promptly, and identify and correct safety hazards.
• Document all equipment incidents in compliance with USME and hospital policies.
• Participate in regular professional‑development trainings and maintain updated knowledge of equipment, services, and policies.
• Perform other duties as assigned.

Qualifications

• High school graduate or equivalent.
• Valid driver’s license and safe driving record.
• Outstanding listening, communication, collaboration, and problem‑solving skills.
• Highest integrity and relentless commitment to delivering value to customers and co‑workers.
• Self‑driven with ability to work independently.
• Ability to lift up to 75 lb and push/pull up to 150 lb.
• Able to complete USME billing processes unassisted each month as needed.
• Completion of USME training program.