Asset Management Process Analyst

About the Role

The Asset Management Process Analyst owns how the asset management function runs. As NIC's AM organization operates as a digital-first function — governing platform, data, analysis, and multi-year planning across service lines rather than executing field work — this role defines, documents, and continuously improves the processes that make the function work. This is a systems generalist seat that leads with process. The Analyst is strong in process architecture and continuous improvement, comfortable in analysis and planning, and able to think natively about how a workflow becomes an instrumented, product-supported capability rather than a paper procedure. On a small, high-leverage team, this person institutionalizes and improves the AM operating model, so it is durable, auditable, and no longer dependent on knowledge held in any one person's head.

Responsibilities

• Process definition & governance — Map, document, version, and maintain AM's core workflows — Service Agreement (SA) management, service-pack standards, report ingestion, and capital planning — keeping them coherent as the platform and business evolve.
• Continuous improvement — Run structured improvement cycles rather than ad hoc tweaks, using measurement, bottleneck analysis, and root-cause methods to raise throughput, quality, and consistency across the function.
• Systems translation — Partner with the Director to translate process needs into platform capability — how an SA workflow, ingestion step, or planning routine should be instrumented and surfaced in the AM platform.
• Analysis & planning support — Contribute to condition-intelligence analysis and multi-year capital planning work, including condition-rating inputs, phasing, and portfolio metrics.
• Data stewardship — Uphold data hygiene and standards across the platform so that analysis and planning rest on trustworthy, auditable inputs.
• Standards & documentation — Serve as the steward of AM process documentation, ensuring service-line operators execute against AM-governed standards.
• Cross-functional coordination — Work with service-line operators who execute within AM-governed processes, and partner with adjacent functions as improvement work requires.

Requirements

• Bachelor's degree in industrial engineering, operations, information systems, business, or a related field — or equivalent experience.
• 3+ years of relevant experience.
• Demonstrated ability to map, document, and improve business processes.
• Strong analytical skills and comfort working directly with data.
• Record of learning an unfamiliar domain quickly and operating effectively in ambiguity.
• Excellent written communication and documentation discipline.
• Comfort in a digital-first environment where processes are instrumented and measured in software.

Preferred Qualifications

• Continuous improvement credential or training (Lean, Six Sigma, or equivalent) backed by real project experience.
• Exposure to facility, roofing, coatings, or asset / condition-management domains.
• Experience bridging operational process and software or product teams (e.g., technical business analyst, systems analyst, operations analyst).
• Familiarity with capital planning, asset lifecycle, or reliability concepts.

Skills

• AM's core processes are mapped, documented, and version-controlled in a single trusted location — the function no longer relies on undocumented knowledge held by individuals.
• Several measurable improvement cycles are completed, each with a defined baseline, a deliberate intervention, and a measured result.
• A working rhythm is established with the Director for translating processes into platform capability, with the Analyst credibly representing how the process should work in those discussions.
• The Analyst is a trusted, self-directed owner of the AM process layer, able to identify and prioritize improvement opportunities without direction.
• The Analyst demonstrates fluency in the digital-first model: treating processes as things that get instrumented, measured, and productized, not merely run on paper.