Assessment Specialist
About the role
At Woodland Springs, we are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As an Assessment Specialist joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. Woodland Springs is located in Conroe, TX, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. Lifepoint Health spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post‑acute care facilities. We believe that success is achieved through talented people and want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
Responsibilities
- Receives inquiry calls and assists the caller with scheduling a face‑to‑face assessment or triage to the appropriate community referral.
- Assesses or ensures assessment by a qualified mental health professional of patients who present for assessment.
- Screens for medical and behavioral emergency conditions.
- Performs a comprehensive assessment and provides quality therapeutic care to patients seeking treatment for substance abuse, dual diagnosis, or psychiatric or emotional disorders; coordinates with the clinical team/on‑call physician to ensure these needs are met either at the facility or other appropriate community providers.
- Interprets treatment to patient and family to help reduce fear and other attitudes obstructing acceptance of care and continuation of treatment.
- Completes the administrative processes of admission and precertification of care with external payers, as necessary.
- Reports to assessment manager/supervisor.
- Facilitates response to a request for services, including the initial response, the assessment, and referral process, the designation of the appropriate level of care, admission into services, and appropriate follow‑up activity.
- Conducts initial evaluation, initiates the assessment, documents patient symptomology, functioning, and needs, and provides information to the MD for level of care determination.
- Demonstrates excellent customer service skills in assisting patients, physicians, visitors, and coworkers in a prompt and courteous manner.
- Possesses clear knowledge of Emergency Detention paperwork and processes and EMTALA.
- Maintains all preadmission and admission paperwork with accuracy, and completes all pre‑certification with insurance companies.