Assessment Referral Coordinator

Job Summary

The Assessment Referral Coordinator supports patient care by coordinating referrals, authorizations, and follow-up appointments in collaboration with physicians and other care team members. This role ensures timely scheduling, accurate documentation, and clear communication with patients to facilitate continued access to services and high-quality care.

Essential Functions

• Captures patient referrals, authorizations, and appointments for specialty care, diagnostics, and follow-up services in accordance with provider orders.
• Communicates with patients and families to explain next steps, provide instructions, and ensure understanding of referral and appointment requirements.
• Obtains prior authorizations and referral approvals as needed, and accurately documents information in the electronic health record.
• Schedules appointments and follows up with external providers to confirm referral completion and collect consult notes.
• Responds to incoming calls and referral requests, triaging appropriately and ensuring timely processing.
• Maintains accurate and organized patient records, ensuring documentation is complete and submitted according to policy.
• Performs other duties as assigned.

Maintains Regular and Reliable Attendance

• Complies with all policies and standards.

Qualifications

• Associate Degree in Healthcare Administration or related field preferred
• 0-2 years of experience in a healthcare administrative or referral coordination role required

Knowledge, Skills and Abilities

• Knowledge of referral processes, insurance requirements, and prior authorization procedures.
• Proficiency with electronic health record systems and scheduling software.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.