Assessment Coordinator

About the role

The Office of Institutional Effectiveness & Evaluation is seeking an Assessment Coordinator to support university-wide assessment reporting. This position serves as an assessment contact for assigned academic colleges and schools, providing consultation, guidance, and responsive support to faculty, staff, and administrators engaged in assessment and reporting processes.

Responsibilities

• Serves as an OIEE assessment contact for assigned academic colleges/schools.
• Provides direct support to academic programs, faculty, staff, and academic administrators participating in the annual academic program assessment process.
• Consults with assigned programs and colleges on academic program assessment expectations, including program learning outcomes, measures and targets, findings, use of results, status updates, and documentation quality.
• Supports programs in understanding assessment requirements, timelines, workflow steps, feedback processes, and available resources.
• Reviews academic program assessment documentation and provides formative feedback, as assigned, to support meaningful assessment practice and continuous improvement.
• Aids in annual review processes by helping identify common strengths, recurring challenges, and opportunities for improvement in program assessment practices.
• Develops and maintains professional relationships with college/school assessment contacts and other stakeholders.
• Supports liaison meetings, college-level and university-level assessment meetings, workshops, and other assessment-related outreach activities.
• Aids in the development and refinement of guidance, examples, training content, and communication strategies that help academic programs engage in meaningful and sustainable assessment practice.
• Serves as a HelioCampus administrator, supporting setup, maintenance, and routine administration of HelioCampus processes related to Academic Program Assessment and Distance Education Program Effectiveness reporting.
• Supports setup, maintenance, and routine administration of HelioCampus processes related to Academic Program Assessment and Distance Education Program Effectiveness reporting.
• Processes or coordinates HelioCampus access requests and user changes for stakeholders across assigned roles.
• Maintains accurate tracking records related to user access, program assignments, college/school contacts, and workflow status.
• Tracks submission progress, workflow movement, deadlines, missing reports, user issues, and follow-up needs across both reporting cycles.
• Prepares status updates and internal tracking summaries to support timely completion of annual assessment processes.
• Responds to routine HelioCampus questions from stakeholders and escalates complex technical issues as appropriate.
• Helps identify recurring user issues and contributes to improved instructions, training materials, automated messages, and internal procedures.
• Develops, updates, and maintains resources, including webpages, manuals, templates, FAQs, walkthrough materials, and other stakeholder-facing documentation.
• Ensures resources are accurate, accessible, timely, and aligned with current assessment processes and expectations.
• Affords assistance with website updates.
• Provides support for Distance Education Program Effectiveness reporting by helping programs and college/school DE liaisons understand reporting expectations, evidence requirements, and opportunities for using results to improve the student learning experience in distance education programs.
• Consults with programs on the identification and interpretation of appropriate sources of data related to distance education effectiveness, including student learning, student experience, and comparisons to traditional offerings where applicable.
• Reviews Distance Education Program Effectiveness documentation and provides formative feedback, as assigned, to support clear reporting of sources of data, findings, and use of results.
• Affords support to programs in strengthening the connection between evidence, interpretation, and planned improvements.
• Supports communication with stakeholders regarding expectations, common reporting concerns, and opportunities to improve documentation quality.
• Collaborates with the Associate Director and assessment team to refine DE reporting expectations, examples, guidance, and stakeholder support strategies as the process evolves.
• Affords support to other existing (Support Unit and General Education Assessment) and emerging institutional effectiveness initiatives as assigned.
• Participates in internal planning discussions and contributes to process improvement efforts.
• Affords assistance with special projects, data organization, report preparation, internal documentation, and cross-functional OIEE initiatives as needed.
• Assists with research and special projects as assigned.

Qualifications

• Education and Experience: Bachelor’s degree in a related field, or equivalent combination of education and experience. Four years of related experience in program coordination, assessment, evaluation, educational administration, academic affairs, institutional effectiveness, accreditation support, higher education administration, or a related area.
• Preferred Qualifications: Experience working in a higher education setting. Experience supporting assessment, accreditation, program evaluation, distance education processes, or institutional effectiveness activities. Experience working with assessment management software, learning management systems, workflow systems, or other enterprise-level platforms. Experience providing support, consultation, training, or guidance to faculty, staff, administrators, or other campus stakeholders. Experience developing written resources, procedural documentation, webpages, or training materials.

Skills and Abilities

• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Ability to work cooperatively and professionally with faculty, staff, administrators, and other institutional stakeholders across a variety of roles and organizational contexts.
• Ability to manage multiple timelines, recurring deadlines, and competing priorities.
• Ability to track complex processes and follow through on operational details.
• Ability to learn and use enterprise-level software systems.
• Ability to troubleshoot routine technical or process-related issues.
• Ability to maintain confidentiality and exercise sound judgment when working with institutional data, assessment reports, and stakeholder communications.
• Knowledge of student learning outcomes assessment, program assessment, continuous improvement, institutional effectiveness, and accreditation expectations in higher education.
• Proficiency in Microsoft Office applications, especially Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• Knowledge of assessment management platforms.
• Ability to analyze process needs, identify gaps, and recommend practical improvements.
• Ability to develop and deliver presentations, workshops, or one-on-one training.
• Ability to develop and maintain user-facing resources, including web content, manuals, and training materials.
• Experience with website editing or content management systems.