Assc Dir-Client Service Mgr

Skills And Competencies

• 5-7+ years experience in a client facing role
• Strong leadership capability with experience inspiring, developing, and managing high-performing client service teams
• Deep understanding of customer service principles with a proven ability to enhance customer satisfaction and service delivery
• Expertise in CRM platforms and customer service technologies, including emerging AI-driven solutions
• Excellent stakeholder management skills with the ability to build strong relationships internally and externally
• Advanced analytical and problem-solving skills with a data-driven approach to decision making
• Strong communication skills, both written and verbal, with the ability to influence senior stakeholders
• A high attention to detail combined with adaptability, creativity, and a continuous improvement mindset
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency
• Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

About The Role

This role is responsible for leading and overseeing the delivery of client service operations, ensuring performance targets, staffing plans, and service quality are consistently achieved. Act as a senior escalation point for high-profile client issues, managing resolution with internal teams and senior customer stakeholders. Partner with product and technical teams to ensure service levels meet customer expectations and align with business objectives. Drive continuous improvement initiatives, using data insights to enhance processes, performance metrics, and customer experience. Manage, coach, and develop team members, including hiring, performance management, and skills development planning. Represent client service in cross-functional initiatives, contributing to strategic projects and raising the profile of the function internally.

About The Team

The Client Service team is a dynamic, customer-centric group dedicated to delivering exceptional service and driving long-term client success. The team partners closely with product, technology, and commercial functions to ensure best-in-class customer experience. This is an opportunity to join a high-impact function within a fast-paced, global organization, where leadership, collaboration, and customer focus are at the core of everything we do.

Qualifications

• Bachelor's degree required
• Preferred degree in Computer Science, Finance, or Accounting
• Advantageous in ongoing professional development or certifications in customer success, leadership, or technology

Pay

The anticipated hiring base salary range for this position is $135,700.00 - $196,750.00, depending on factors such as experience, education, level, skills, and location. This role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Benefits

• Equal opportunity employer
• Reasonable accommodation for qualified individuals with disabilities or sincerely held religious beliefs