ASM - VW Assistant Service Manager

Antwerpen Volkswagen
8065 Ritchie Hwy
Pasadena, MD 21122
Contact Mike Williams (GM) – 410-905-5046

About the role

If you are an automotive professional with experience as a service advisor (regardless of manufacturer), we want you!

Pay

Full-time position paying $32,000–$150,000 a year.

Benefits

• Medical, dental, and vision insurance
• Disability insurance
• Sick time available upon hire
• Vacation after 1 year
• 401(k) plan

Requirements

• Previous experience as a Service Advisor is required
• A valid driver’s license

Qualifications

• Strong knowledge of automotive repair and maintenance procedures
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in using computer software for service writing and invoicing
• Detail-oriented with strong organizational skills
• Ability to listen to customers’ concerns accurately

Responsibilities

• Greet customers and provide excellent customer service
• Listen to customer concerns and accurately document them
• Perform vehicle inspections and recommend necessary repairs or maintenance
• Prepare accurate estimates for repairs and services
• Communicate with technicians to ensure timely completion of work
• Keep customers informed about the status of their vehicles
• Upsell additional services or products as appropriate via our Menu
• Process customer payments and maintain accurate records
• Maintain a clean and organized work area