ASM Category Manager Pet/Tack, Yard, Receiving & Seasonal

Sales Management

• Manage and drive sales performance for designated sales categories.
• Develop and implement strategies to increase sales and meet revenue targets for assigned categories.
• Analyze sales data and trends to identify opportunities for growth.
• Ensure optimal product placement and presentation on the sales floor.
• Collaborate with the Store Manager to plan and execute promotional activities.

Customer Service

• Provide exceptional customer service and address customer inquiries and complaints.
• Train and supervise sales associates on customer service standards and best practices.
• Maintain high standards of customer service across the store.

Category Management

• Oversee all operations within assigned categories, including store orders, training, inventory control, merchandising, sales, and employee management.
• Assist in ordering and replenishing merchandise for assigned categories.
• Monitor product performance and adjust merchandising strategies as needed.
• Collaborate with vendors and suppliers to ensure product availability and quality.

Team Leadership

• Supervise and motivate sales associates within assigned categories.
• Conduct regular team meetings to discuss sales performance, goals, and strategies.
• Provide feedback and coaching to enhance individual and team performance.
• Assist in scheduling and staffing for peak sales periods.
• Handle disciplinary actions for employees, including documenting and addressing performance issues.
• Conduct performance reviews for employees, providing constructive feedback and setting goals for improvement.

Store Operations

• Fully trained on opening and closing procedures of the store.
• Manage front and back-end operations in the absence of the Store Manager and Operations Assistant Manager.
• Assist with visual merchandising and store presentation.
• Support the Store Manager and Operations Assistant Manager in daily store operations as needed.
• Ensure compliance with company policies and procedures.

Sales Reporting and Analysis

• Prepare and review sales reports for assigned categories.
• Track key performance indicators (KPIs) and report on sales progress to the Store Manager.
• Identify and address any issues affecting sales performance.

Cross-Training and Manager Functions

• Cross-trained on all manager functions to provide support as needed.
• Participate in training to develop and enhance managerial skills.
• Learn and understand all aspects of store management, including financial performance, staff management, and operational efficiency.

Physical Requirements

• Continuous standing and walking on concrete or hard surfaces.
• Talking and hearing.
• Using hands in repetitive motions to finger, grasp, handle, feel, push, pull or fine manipulation.
• Bending, squatting, twisting, lifting, and reaching at waist level, above shoulder level, or below waist level.
• Kneeling and crawling on concrete or hard surfaces.
• Climbing / descending ladders and rolling staircases while carrying loads.
• Operating routine office equipment including computer terminals and keyboards, telephones, and copiers.
• Working extended hours whenever required or requested by management.
• Regular, reliable, and timely attendance.
• Lifting and carrying up to 65 pounds occasionally, and/or up to 50 pounds frequently, and/or up to 25 pounds continuously.
• Capable of working in a dynamic and fast-paced environment and handling various tasks.
• Managing both front and back-end operations in the absence of the Store Manager and Operations Assistant Manager.

Qualifications

• Experience in retail management or a similar role.
• Strong sales and leadership skills.
• Excellent interpersonal and communication skills.
• Ability to work in a dynamic and fast-paced environment.
• Proficiency in Microsoft Office and retail management software.
• Strong sales and customer service skills.
• Excellent leadership and team management abilities.
• Proficient in sales analytics and reporting.
• Effective communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively.
• Experience with retail management software and Microsoft Office Suite.
• In-depth understanding of retail sales strategies and best practices.
• Knowledge of inventory management and product merchandising.
• Familiarity with customer service principles and techniques.
• Awareness of current market trends and competitive landscape.
• Ability to drive sales and achieve performance targets.
• Capability to lead and inspire a team to deliver excellent customer service.
• Ability to manage and optimize product categories effectively.
• Capability to adapt to a fast-paced retail environment and handle various tasks.
• Ability to manage both front and back-end operations in the absence of the Store Manager and Operations Assistant Manager.