*As Needed* Experience Specialist/Receptionist - Sunnybrook Urgent Care

Responsibilities

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment
• Check patients in and out, verify personal and insurance information, and update records as needed
• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
• Collect and process payments, issue receipts, and assist with billing questions
• Maintain the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
• Cook up with clinical staff to manage patient flow and minimize wait times
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents

Qualifications

• A High School Diploma or GED
• One year of customer service or front desk experience (healthcare setting is a plus)
• Excellent interpersonal, communication, and problem-solving skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
• Professional appearance and demeanor
• Bilingual skills are a plus