ARTLENS Gallery Technician (Part-time)

Responsibilities

• Remove any barriers of technology in ARTLENS Gallery by greeting visitors, introducing them to ARTLENS App and gallery interactives, and providing guidance during the onboarding process.
• Provide support for technology in gallery installations throughout the museum.
• Perform cleaning and functionality checks of ARTLENS Gallery interactives during each shift.
• Aid visitors in installing ARTLENS App on their personal devices.
• Contribute to problem resolution by giving in-person, hands-on support to the public as well as documenting consistent user issues.
• Provide an excellent visitor experience in the ARTLENS Gallery space, using the museum's visitor interaction model as a guide.
• Identify problem areas and propose solutions to the Digital Team to enhance the visitor experience, interactive experience, and technology performance in in the ARTLENS Gallery space.
• Monitor interactives for content issues and report them to the Digital Team.
• Participate in testing and implementation of public-facing technology installations, including those for major exhibitions, providing feedback to the Digital Team.
• Performs regular technical training throughout ARTLENS Gallery exhibit area for interns, docents, and volunteers.
• Provides readily accessible technical or general information to visitors and staff.
• Work with the Digital Project Manager to test new ArtLens App builds and report any usability issues or bugs.
• Rent iPads to visitors for use with the ARTLENS App.

Requirements

• A high school diploma (or GED) and one to three years demonstrated experience in a helpdesk and/or audio visual environment.
• A keen understanding of iOS and Android mobile device and app troubleshooting is required.
• Knowledge of current computer systems and peripherals, Windows and Mac operating systems, Microsoft Office, and basic networking are required.
• A positive attitude, excellent customer service and communication skills.
• A demonstrated ability to instruct and present ideas in user-friendly language to non-technical staff and end users.
• Experience in troubleshooting, repair, and maintenance of technology.
• The ability to effectively prioritize and execute tasks in a high-pressure environment.
• The ability to occasionally lift/move 50 pounds as part of normal duties.