Artist Onboarding + Retention Manager

Responsibilities

• Conduct onboarding calls with new GTD members.
• Build strong relationships with artists from their first day.
• Guide artists through the GTD platform and membership benefits.
• Ensure every new member understands how to maximize their membership.
• Schedule and conduct follow-up check-ins with members.
• Identify artists at risk of canceling and proactively re-engage them.
• Track onboarding completion and member progress.
• Cook up and coordinate with Sales, Artist Success, and Marketing teams.
• Maintain accurate CRM notes and follow-up tasks.
• Resolve artist issues quickly and professionally.
• Continuously improve onboarding materials, workflows, and retention strategies.
• Owning the artist onboarding experience from beginning to end.

Qualifications

• Outstanding communication skills.
• Exceptional organization and attention to detail.
• Strong sense of ownership and accountability.
• Ability to stay calm under pressure.
• Reliable and consistent.
• Excellent time management.
• Comfortable managing dozens of artists simultaneously.
• Passion for music and artist development.
• Experience with CRM systems is a plus.

Core Expectations

• Exceptional reliability and professionalism.
• Strong communication with both artists and internal team members.
• Proactive ownership when unexpected situations arise.
• Ability to prioritize artist experience at all times.
• Willingness to adapt in a fast-growing startup environment.