Arrow Food Server

Essential Job Functions

• Must be able to get along with co-workers and work as a team.
• Greets and occasionally seats guest by their name when known and makes them feel welcome and special.
• Writes down food and beverage orders.
• Enters order into computer system, expedites drink order from bar and serves to customer; picks up food orders from kitchen area and serves to customers.
• Performs routine server station work such as preparing toast, dressing salads, ladling soup for guest’s orders, etc.
• Delivers table set-ups with food order and clears away in a timely manner.
• Affixes to other servers and server assistants as necessary.
• Clears and cleans tables and work area as needed.
• Performs all side work as assigned.
• Ensures breakdown of station at end of shift along with daily cleaning tasks.
• Has complete knowledge of menu, prices and drink recipes.
• Wears proper attire in a neatly groomed fashion according to unit standards.
• Handles and solves any concerns and questions customers may have.
• Takes responsibility for handling guest complaints, resolving with or without management assistance.
• Prepares and delivers checks to guest, processes guest payment for guest at the table and closes check in computer system in a timely manner.
• Gives guests a warm farewell when they are leaving.

Physical, Mental & Environmental Demands

• Must be able to work and maneuver in a close or small working environment during entire shift.
• Must be able to access kitchen area when picking up food orders and maneuver to and from during entire shift.
• Must be able to lift heavy trays with food above shoulder level.
• Must be able to write customer orders legibly.
• Must be able to tolerate hot temperatures when in kitchen areas.
• Must be able to stoop, bend, reach, kneel and lift up to 50lbs during assigned shift.
• Must possess the manual dexterity to complete required “side work”.
• Must be able to listen and respond to visual and aural cues.
• Must be able to read, write, speak and understand English.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.

Qualifications

• Must have one-year previous food and beverage service experience including large tray service required.
• Casino restaurant experience is preferred.
• Extensive knowledge of beers, wines, liquors and their recipes required.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
• Must possess excellent customer service and communication skills.
• Knowledge of or familiarity with fine dining / steakhouse menus preferred.
• Must be 21 years of age.
• Must be able to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• High School Diploma or GED required.