Area Valet Manager - Savannah

About the role

The Valet Area Manager oversees the daily operations, staff management, and client relationships across multiple valet parking locations within a designated area. This role ensures smooth, efficient, and profitable operations while maintaining high standards of customer service, safety, and employee performance.

Responsibilities

• Operational Oversight - Manage daily operations across multiple valet locations, ensuring smooth traffic flow, efficient service, and safety compliance. Conduct site visits and audits to uphold company standards, address operational issues, and ensure alignment with client expectations.
• Staff Management - Oversee the recruitment, training, and supervision of valet staff, manage schedules to ensure proper coverage and labor cost control, and provide ongoing coaching and performance evaluations to maintain high service standards and team development.
• Client Relations - Act as the main contact for property managers and business partners, promptly resolving concerns, ensuring client satisfaction, and identifying opportunities to expand services and strengthen partnerships.
• Financial Management - Oversee budgets, revenue, and expenses to meet financial goals, ensure accurate cash handling and reporting, and analyze performance metrics to implement strategies that maximize profitability across all locations.
• Safety and Compliance - Ensure all locations follow safety protocols to prevent accidents and injuries while maintaining compliance with local regulations and company policies. Conduct regular safety meetings, audits, and ongoing staff training to promote a safe and secure work environment.
• Customer Service Leadership - Promote a customer-first culture by ensuring consistent, high-quality service across all locations. Provide staff support and training while professionally handling escalated guest concerns and resolving issues quickly to maintain guest satisfaction.
• Technology and Reporting - Use valet management software to track operations and revenue, regularly review reports to identify trends, inefficiencies, and improvement opportunities, adjusting and optimizing performance and profitability.
• Travel and Communication - Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership.

Qualifications

• High school diploma or general education degree (GED)
• 3 years minimum previous supervisory and related customer service/hospitality experience
• Management or leadership related training/certifications/business preferred
• A valid driver's license and reliable transportation
• Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period
• Pass and maintain a clean background check
• Strong analytical and problem-solving abilities

Skills

• Leadership
• Strategic Planning
• Relationship Management
• Financial Management
• Safety and Compliance
• Customer Service Leadership
• Technology and Reporting
• Travel and Communication

Benefits

• Health Benefits - Medical, vision and dental insurance
• 401K - Upon eligibility
• Supplemental Insurance - Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University - Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Pay

The salary for this role can vary depending on market and applicable experience. PMC is committed to pay transparency and equity among all employees.

Schedule

Full Time

Status

Exempt

Additional Compensation and Benefits

• Health Benefits - Medical, vision and dental insurance - Upon eligibility
• 401K - Upon eligibility
• Supplemental Insurance - Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University - Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Job Title

Valet Area Manager

Department

Valet Parking Operations

Reports Directly To

Regional Director of Operations or Regional Vice President of Operations

Compensation

Salary plus bonus opportunities (Salary can vary depending on market and applicable experience)