Area Supervisor, Medical Records, Release of Information

About the role

The Area Supervisor manages the daily scheduling of ROI Specialists at specified client sites, acting as the liaison between MRO and client management staff to ensure all ROI activities comply with established client policies, federal and state regulations, and are completed in a timely manner.

Responsibilities

• Manages workflow among on-site employees at multiple client sites to ensure maximum productivity and quality standards are met.
• Adjusts work assignments as needed to cover peak periods, leave, and vacancies at staffed hospital sites.
• Provides coverage in event of backlogs, illness, vacation, or leave of absence of ROI Specialists.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• Conducts productivity and work performance reviews for ROI Specialists in conjunction with and under the direction of the Area Manager, following MRO/customer policies and Federal/State law.
• Monitors performance and provides performance feedback for ROI Specialists under the direction of the Area Manager.
• Manages employee schedules and approves bi-weekly payroll, including approval of PTO requests.
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
• Responds to customer needs in a positive and efficient manner.
• Provides support to the Area Manager as needed.

Requirements

• High School Diploma/GED required.
• Bachelor’s and/or Associate’s Degree in Health Information Management, Business Administration, or a health-related field or equivalent experience is preferred.
• 1 year of supervisory/management experience in an acute care setting.
• Knowledge of HIPAA privacy information standards required.
• Demonstrates excellence in written communication and interpersonal skills.
• Proficiency in Microsoft Office Applications required.

Pay

Starting from USD $53,000.00 per year. Base pay is one element of the total compensation package, which may also include access to a comprehensive benefits offering such as medical, dental, vision, life insurance, and a 401(k) plan for eligible employees.