Area Supervisor, Medical Records, Release of Information

About the role

The Area Supervisor manages the daily scheduling of ROI Specialists at specified client sites, acts as a liaison between MRO and Client Management staff, and ensures compliance with client policies, federal and state regulations.

Responsibilities

• Manages workflow among on-site employees at multiple client sites to ensure maximum productivity and quality standards are met.
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
• Provides coverage in event of backlogs, illness, vacation or leave of absence of ROI Specialists.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
• Makes performance feedback for ROI Specialists.
• Manages employee schedules and approves bi-weekly payroll to include approval of PTO requests.
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
• Responds to customer needs in a positive and efficient manner.
• Supports the Area Manager as needed.

Qualifications

• A High School Diploma/GED is required.
• A Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
• One year supervisory/management experience in an acute care setting is required.
• Knowledge of HIPAA privacy information standards is required.
• Demonstrates excellence in written communication and interpersonal skills.
• Proficiency in Microsoft Office Applications is required.