Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team, overseeing a specific area of the store and managing the general operations and supervision of the store. This position requires a deep understanding of safety, customer service, merchandising, loss prevention, and front-end supervision.

Responsibilities

• Maintain a safe and secure environment by practicing safe behaviors and immediately correcting or reporting any unsafe conditions or practices.
• Ensure the store is a welcoming and organized space by keeping areas clean and merchandised to standard.
• Execute and supervise Company operational processes as needed, including security checks, cash office security, and handling of deliveries.
• Manage associates by training, coaching, and ensuring adherence to Company standards.
• Support the store's brand by representing Ross in a professional manner and maintaining a clean appearance.
• Oversee loss prevention efforts by maintaining a high level of customer and associate engagement and adhering to the Loss Prevention Awareness Program.
• Supervise the front end by controlling the pace and energy of the line, managing break schedules, and ensuring proper equipment and supplies are available.
• Manage fitting rooms by ensuring their cleanliness and compliance with Company policies.
• Perform administrative duties as assigned by the Store Manager, including cash pull and bank deposit conduct, and payroll administration.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.