Area Supervisor

About the role

As an Area Supervisor at Ross, you will be a member of the Store Leadership team responsible for a specific, assigned area of the Store as well as general operations and supervision when functioning as the Manager on Duty. You will ensure a safe, friendly, and easy-to-shop environment while maintaining proper merchandise presentation and a clean work area.

Responsibilities

• Maintaining Safe & Secure Environments:
  • Practice safe behaviors and maintain a high level of awareness on the sales floor to ensure a safe shopping environment.
  • Correct or report unsafe conditions or practices to Store Leadership.
  • Ensure security of the building, including entrance/exit control, EAS device checks, Cash Office security, and register area safety.
  • Remove clutter and ensure clear egress to emergency exits.
  • Responsible for Customer safety, accident prevention, reporting, and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service:
  • Treat all Customers, Associates, and leaders with respect, courtesy, and professionalism.
  • Recognize Associates using Company recognition programs.
• Personal and Store Brand:
  • Maintain a professional appearance according to the Company Dress Code and ensure Associates adhere to it.
  • Keep all areas of the Store clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising:
  • Ensure recovery, sizing, and markdowns are completed to Company standards.
  • Responsible for receiving merchandise trucks, processing merchandise with urgency, and handling non-merchandise inbound deliveries.
  • Maintain cleanliness and organization of all Stockrooms.
  • Assist in delivering and placing merchandise on the sales floor.
  • Secure and process back-stock according to Company policy.
  • Merchandise assigned department, including back stock, and reduce loss due to damage.
  • Ensure compliance with monthly presentation guidelines, floor moves, signing, and re-wraps.
• Loss Prevention:
  • Comply with the Loss Prevention Awareness Program and maintain a large Customer service presence on the sales floor.
  • Demonstrate integrity and honesty in all interactions with Associates and Customers.
  • Safeguard confidential information, cash, credit card information, and merchandise.
  • Maintain the Public View Monitor (PVM) system properly and conduct "Code 50" package inspections.
  • Execute all Company Best Practices to maximize productivity.
• Front End Supervision and Operations:
  • Execute all Company Best Practices to maximize productivity at the Front End.
  • Ensure Associates adhere to Company standards at the Front End.
  • Maintain pace, energy, and "presence" to manage the line and expedite Customer wait time.
  • Train and coach Associates on cash registers, shortage control policies, and other Front End procedures.
  • Control Retail Associates' break schedules for backups, lunches, and breaks.
  • Ensure all equipment is working properly and maintain proper supplies and recovery for the Front End area.
  • Expedite go-backs, ensuring they are properly scanned, security tagged, and ticketed.
  • Teach Associates the "Scan and Bag" best practice.
  • Ensure salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
• Fitting Rooms:
  • Maintain cleanliness of the Fitting Rooms.
  • Ensure all Fitting Room garment tags are audited and accounted for according to Company policy.
  • Ensure go-back compliance throughout the day, with all merchandise returned to the sales floor properly ticketed, scanned, nubbed, and security tagged.
• Administrative Duties:
  • Ensure Cash pulls and bank deposits are conducted according to Company policy.
  • Responsible for Front End control, including refund approval, Associate purchase approval, securing tills, register Paid Outs/Ins, void approval, and register media.
  • Responsible for payroll administration, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting.
  • Other duties as assigned by the Store Manager.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Skills

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Developing Talent
• Collaboration
• Leading by Example
• Communication
• Ensures Accountability & Execution

Physical Requirements

• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Supervisory Responsibilities

Certain assignments may require supervision of Retail Associates and Stockroom Leads (where applicable).

Pay

The base pay range for this role is $18.40 to $21.78 per hour. The range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. Other rewards may vary by position and location.