Area Supervisor

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. As an Area Supervisor, you will be a member of the Store Leadership team responsible for a specific area of the store and general operations when functioning as the Manager on Duty. This role involves opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and executing company operational processes.

Responsibilities

• Maintaining Safe & Secure Environments:
  • Practice safe behaviors and maintain a high level of awareness on the sales floor.
  • Correct or report unsafe conditions to Store Leadership.
  • Ensure security of the building, including entrance/exit control, EAS device checks, cash office security, and register area.
  • Remove clutter and ensure safe egress to emergency exits.
  • Responsible for customer safety, accident prevention, reporting, and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service:
  • Treat all customers, associates, and leaders with respect, courtesy, and professionalism.
  • Recognize associates using company recognition programs.
• Personal and Store Brand:
  • Maintain a professional appearance according to the company dress code.
  • Ensure all associates adhere to the company dress code.
  • Keep all areas of the store clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising:
  • Ensure recovery, sizing, and markdowns are completed to company standards.
  • Responsible for receiving merchandise trucks when needed.
  • Process all merchandise with a sense of urgency.
  • Handle receipt of all non-merchandise inbound deliveries (signs, supplies, special deliveries).
  • Maintain cleanliness and organization of all stockrooms.
  • Deliver and place merchandise on the sales floor.
  • Secure and process back-stock according to company policy.
  • Merchandise department, including back stock.
  • Reduce loss due to damage.
  • Ensure compliance with monthly presentation guidelines in assigned area.
  • Responsible for floor moves, signing, and promotional signing.
  • Handle re-wraps as needed.
• Loss Prevention:
  • Comply with the Loss Prevention Awareness Program and maintain store loss prevention.
  • Maintain a large customer service presence on the sales floor and engage with customers and associates.
  • Demonstrate integrity and honesty in all interactions.
  • Safeguard confidential information, cash, credit card information, and merchandise.
  • Maintain the Public View Monitor (PVM) system properly.
  • Conduct "Code 50" package inspections.
  • Execute all company best practices to maximize productivity.
• Front End Supervision and Operations:
  • Execute all company best practices to maximize productivity.
  • Ensure associates are executing to company standards at the front end.
  • Maintain pace, energy, and "presence" at the front end to manage customer wait times.
  • Train and coach associates on cash registers, shortage control policies, and other front-end procedures.
  • Control retail associates' break schedules for backups, lunches, and breaks.
  • Ensure all equipment is working properly.
  • Maintain proper supplies and recovery for the front-end area.
  • Expedite go-backs, ensuring they are properly scanned, security tagged, and ticketed.
  • Teach all associates the "Scan and Bag" best practice.
  • Ensure salability of merchandise on the front end, aisle tables, and specialty racks.
• Fitting Rooms:
  • Maintain cleanliness of fitting rooms.
  • Ensure all fitting room garment tags are audited and accounted for according to company policy.
  • Ensure go-back compliance throughout the day; all merchandise returned to the sales floor must be ticketed, scanned, nubbed, and security tagged as needed.
• Administrative Duties:
  • Ensure cash pulls and bank deposits are conducted according to company policy.
  • Responsible for front-end control when needed.
  • Understand and adhere to policies and procedures related to refund approval, associate purchase approval, securing tills, register Paid Outs/Ins, void approval, register media, and break schedules.
  • Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
  • Other duties as assigned by the Store Manager.

Qualifications and Skills

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: ability to regularly push, pull, and lift more than 20 lbs.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)

Pay

The base pay range for this role is $17.42 - $17.92 per hour. The range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location.